Extreme Networks ExtremeWorks Managed Services ResponsePLUS — Extended Service (1 Year)

Experience total peace of mind with Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service delivers round-the-clock expert support, rapid hardware replacement, and a predictable 1-year coverage window designed to safeguard your critical network infrastructure. Built for enterprises that depend on consistent uptime, ResponsePLUS combines 24/7 monitoring, Next Business Day responsiveness, and depot-based parts replacement to minimize downtime and keep your Extreme Networks gear performing at peak. From data centers to branch offices, this service is engineered to simplify maintenance, accelerate issue resolution, and empower your team to focus on strategic initiatives rather than reactive repairs. Whether you are expanding your network, migrating to new hardware, or simply seeking enhanced reliability, ResponsePLUS aligns with business priorities and delivers measurable value through proactive care and rapid remediation.

• Round-the-clock coverage with rapid response: Benefit from 24/7 expert support and a Next Business Day hardware replacement commitment that minimizes downtime and keeps your network flowing smoothly, even during peak periods. The service team is trained to diagnose and remediate issues quickly, reducing time-to-resolution and ensuring critical applications stay online.
• Extended 1-year service window: Lock in a full year of proactive support, maintenance oversight, and dependable service levels. This extended period helps with budgeting, resource planning, and operational continuity, making it easier to forecast expenses without sacrificing performance or reliability.
• Comprehensive parts replacement program: Includes exchange and replacement of both electronic and physical parts, backed by a streamlined depot process. This reduces spare-part inventory burdens on your ops teams while ensuring you have the right components on hand to restore service quickly.
• Proactive monitoring and escalation: The service leverages continuous monitoring, proactive health checks, and rapid escalation paths to address emerging issues before they affect users. You gain visibility into device health, trend analysis, and actionable insights to optimize performance and capacity planning.
• Designed for Extreme Networks environments: Specifically tailored to support Extreme Networks hardware and software ecosystems, ResponsePLUS integrates with your existing support structure and provides seamless access to Extreme Networks engineering resources when needed, improving resolution quality and consistency across sites.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• SKU: H34026
• Product: Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service – 1 Year
• Service Level: 24x7 support with Next Business Day hardware replacement
• Coverage Type: Depot-based service with hardware exchange and parts (electronic and physical)
• Duration: 1 year from activation
• Manufacturer: Extreme Networks
• Delivery Model: Remote monitoring with on-site or depot replacement as required by the service level
• Supported Scope: Extreme Networks devices and related hardware covered under the ExtremeWorks framework

how to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Step 1 — Activate the service: Contact your Extreme Networks account team or an authorized partner to activate ResponsePLUS for the eligible devices in your environment. Confirm the scope of coverage, regions, and any site-specific requirements to ensure proper alignment of SLAs and response times.
• Step 2 — Gather device details: Compile inventory information, including device serial numbers, model names, and locations. This data helps ensure accurate entitlement, faster ticket routing, and correct parts assignment for exchanges or replacements.
• Step 3 — Select replacement options: Determine whether depot exchanges or on-site replacements are preferred for different devices or sites, taking into account proximity, downtime windows, and maintenance windows. This step defines how hardware will be delivered and installed to minimize disruption.
• Step 4 — Onboard with a dedicated service manager: Assign a service manager or point of contact who will oversee the implementation, monitor ongoing health, and coordinate proactive activities. Establish communication channels, escalation paths, and reporting preferences to keep stakeholders informed.
• Step 5 — Leverage the service portal and support resources: Access the customer service portal for case management, incident status, health dashboards, and performance reporting. Use the portal to track maintenance activities, review upcoming health checks, and plan capacity and upgrades as your network evolves.

Frequently asked questions

• Q: What does ResponsePLUS cover?

  A: ResponsePLUS provides 24/7 support with Next Business Day hardware replacement, depot-based exchanges, and replacement parts (both electronic and physical) for Extreme Networks equipment, designed to minimize downtime and maintain service levels across your network.

• Q: How long is the service valid?

  A: The service is valid for 1 year from activation. Renewal options are available to maintain continuous coverage beyond the initial term.

• Q: Which devices are eligible for ResponsePLUS?

  A: Eligibility covers Extreme Networks hardware and related components under the ExtremeWorks Managed Services framework. Specific device coverage should be confirmed with your account team during activation.

• Q: How does the depot exchange process work?

  A: When a replacement is required, a depot-based exchange is arranged to ship a replacement part or unit. The original device is returned per service procedures, and the replacement is configured and tested before it becomes active on site or via remote access, depending on the agreed arrangement.