Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premium service designed to provide unparalleled support for your network infrastructure. This extended service plan focuses on ensuring optimal performance and reliability, delivering peace of mind through proactive monitoring and management. Investing in ResponsePLUS means equipping your organization with the tools it needs to maintain operational efficiency while minimizing downtime.

• Proactive Network Monitoring: Enjoy uninterrupted network performance with continuous remote monitoring that identifies issues before they become major problems. This proactive approach enhances security and reliability.
• Incident and Problem Management: Benefit from swift incident management, enabling rapid identification and resolution of network issues. This ensures seamless operations and minimizes disruptions to your business.
• Technical Support and Operational Updates: Gain access to ongoing technical support and regular software updates, ensuring that your network is always equipped with the latest features and security enhancements.
• Advanced Parts Replacement: Experience the convenience of a 4-hour advance parts replacement service, ensuring that hardware failures are addressed quickly, thus significantly reducing potential downtime.
• Dedicated Account Management: Each client is paired with a dedicated managed services account manager who provides personalized attention and regular reviews to tailor the service to your evolving business needs.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Proactive Managed Network Services
• Response Time: 4-Hour Advance Parts Replacement
• Access to Extreme Networks Managed Services Gateway
• Includes email support for efficient communication

How to Install

Installation of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Upon purchasing the service, you will receive a welcome email containing detailed instructions for activating your managed services. Simply follow the outlined steps to set up your account, enabling access to your dedicated account manager and the Extreme Networks Managed Services Gateway. This user-friendly portal provides real-time insights into your network's health and performance, ensuring you remain informed and in control.

Frequently Asked Questions

• What types of support are included in the ResponsePLUS service? The ResponsePLUS service encompasses remote network monitoring, incident and problem management, proactive change management, technical support, and advanced parts replacement.
• How quickly can I expect parts to be replaced? With a 4-hour advance parts replacement response time, you can expect minimal disruption to your operations in the event of hardware failures.
• Do I have access to a support team? Yes, each client is assigned a dedicated managed services account manager who serves as your primary contact for any issues or questions.
• Is training provided for using the Managed Services Gateway? Absolutely! After activation, training materials and support will be available to help you effectively navigate the Managed Services Gateway.
• What happens if I encounter a critical network issue? The proactive nature of the ResponsePLUS service allows for early identification of critical situations, enabling swift action to prevent disruptions to your business operations.