ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year)

Experience enterprise-grade assurance with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS. This extended 1-year service delivers proactive remote network monitoring, rapid incident and problem resolution, and ongoing software updates to keep your infrastructure resilient and secure. Designed for continuous uptime, ResponsePLUS combines advanced hardware replacement, real-time health insights, and a dedicated support team to help your business run smoothly without interruptions. With the AHR (Advanced Hardware Replacement) approach, you gain peace of mind knowing skilled experts are watching over your network, ready to act before issues impact your operations.

• 4 Hour - Advance Parts Replacement: This service level provides a fast parts replacement response time to maximize network reliability and minimize downtime, ensuring critical components are swapped or repaired with speed and efficiency.
• 24/7 Proactive Remote Monitoring & Incident Management: Continuous remote surveillance of your network, early detection of anomalies, and proactive handling of incidents and problems to prevent disruptions before they affect your users.
• Proactive Change & Configuration Management + Software Updates: Structured change control and configuration management, combined with ongoing operational software updates and upgrades to keep devices secure and performing at peak levels.
• Extreme Networks Managed Services Gateway Access: Real-time visibility into network health, performance, and security, plus saved configurations, an inventory database, and standardized network reports for informed decision‑making.
• Dedicated Support & Onboarding Experience: A designated managed services account manager is assigned with scheduled review sessions, supported by email service for dependable efficiency, and a service depot option for fast, reliable responses.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• SKU: H32010
• Service Duration: 1 year
• Coverage Type: ResponsePLUS – AHR (Advanced Hardware Replacement) offerings
• Response Time: 4-hour advance parts replacement
• Core Features: Remote network monitoring, incident and problem management, proactive change and configuration management, and operational software updates and upgrades
• Monitoring & Management Platform: Extreme Networks Managed Services Gateway for real-time health, performance, and security insights, saved configurations, inventory database, and standardized reports
• Support & Services Team: Designated managed services account manager with scheduled review sessions; email support; service depot availability

How to install ExtremeWorks Managed Services ResponsePLUS

Because ResponsePLUS is a managed service, there is no on-site software installation required on customer devices. The Extreme Networks provisioning team handles onboarding remotely. Upon purchase, you will provide necessary information to facilitate setup, including network topology and access details as requested by the provider. The onboarding process typically includes provisioning the Extreme Networks Managed Services Gateway, establishing secure connections to your network devices, and configuring remote monitoring and alerting. You will be assigned a dedicated account manager who will coordinate the kickoff, onboarding milestones, and regular review sessions. Once provisioning is complete, you’ll begin receiving continuous monitoring, proactive management, and access to real-time network health dashboards via the gateway. Regular reviews help align the service with evolving business needs and network changes.

Frequently asked questions

• What is included in the ResponsePLUS service? ResponsePLUS includes proactive remote monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, advanced hardware replacement (AHR) with a 4-hour parts replacement window, and access to the Extreme Networks Managed Services Gateway with real-time visibility, reports, and inventory. It also includes a dedicated account manager and onboarding reviews, plus email support and a service depot option.
• What does 4-hour advance parts replacement mean? It means that, for covered products, parts replacement is prioritized with a target response time of four hours to reduce downtime and maintain network availability.
• Is there a term length for this service? Yes. The service is offered for a 1-year term to ensure consistent coverage, maintenance, and the expected level of reliability.
• Do I need to install anything on my end? No on-site software installation is required. Onboarding is performed remotely by Extreme Networks, and the Managed Services Gateway is configured to monitor and manage your network from the provider’s side.
• How do I access reports and network health data? You gain access through the Extreme Networks Managed Services Gateway, which provides real-time health insights, performance metrics, security alerts, saved configurations, and standardized network reports that help you track progress and plan capacity.
• Who manages my account? A dedicated Managed Services Account Manager is assigned to your organization, coordinating reviews, updates, and ongoing support to ensure alignment with your goals.