Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premier extended service plan crafted to ensure that your network operations remain seamless and efficient. Designed specifically for businesses seeking comprehensive support for their networking infrastructure, this service guarantees prompt assistance and effective solutions to tackle any technical challenges. With a strong focus on customer satisfaction, this plan is an indispensable asset for companies aiming to maintain an optimal network performance throughout the year.

• 24/7 Support: Enjoy uninterrupted access to technical support around the clock, ensuring that expert assistance is always at your fingertips. This feature minimizes downtime and keeps your operations running smoothly at all times.
• 4-Hour Response Time: The advanced parts replacement service under this plan ensures a rapid 4-hour response time. This means that in the event of hardware issues, you can expect swift action to minimize disruptions and maintain productivity levels.
• Service Depot Exchange: Benefit from a reliable and cost-effective service depot that allows for a quick exchange of parts. This feature guarantees that your devices can be repaired or replaced without unnecessary delays, enhancing your workflow.
• Electronic and Physical Service: The ResponsePLUS service covers both electronic and physical components, providing a comprehensive approach to support that ensures efficient resolutions to technical issues, regardless of their nature.
• One Year Duration: With a full year of service included, you can focus on your core business operations, knowing that you have robust support in place to address any networking issues that may arise.

Technical Details of Product

• Service Type: Managed Services ResponsePLUS
• Service Duration: 1 Year
• Service Level: 24 x 7 x 4 Hour
• Parts Replacement: Included as part of the service
• Service Delivery: Electronic and Physical
• Response Time for Parts Replacement: 4 Hours

How to Install

To install and activate your Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:

1. Purchase the service plan through your authorized Extreme Networks distributor or reseller.
2. Receive your service agreement details via email, which will include instructions for activation.
3. Contact Extreme Networks support using the provided phone number or online portal to initiate your service.
4. Provide any necessary information about your existing equipment and network infrastructure.
5. Once your service is activated, monitor your network performance and reach out for support as needed.

Frequently Asked Questions

What is included in the ResponsePLUS service?
The ResponsePLUS service includes 24/7 technical support, a 4-hour response time for parts replacement, and access to a service depot for quick exchanges.

How does the parts replacement service work?
In the event of a hardware failure, you can request a parts replacement through the service depot, which will provide you with a replacement part within 4 hours.

Can I extend my service after one year?
Yes, you can extend your service plan by contacting your Extreme Networks distributor or reseller prior to the expiration of your current plan.

Do I need to pay for shipping when returning faulty parts?
Shipping costs for returning faulty parts may vary based on your service agreement. Please refer to your service terms for specific details.

How do I contact support for technical issues?
You can contact Extreme Networks support through the designated phone number or online portal provided in your service agreement for immediate assistance.