Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses that require a reliable network management system. This advanced service package is designed to enhance your network's performance and security while allowing your organization to focus on growth and innovation. With professional monitoring, expert support, and robust incident management, the ResponsePLUS service ensures that your network continues to run smoothly, thereby minimizing downtime and maximizing productivity.

• Proactive Network Monitoring: Experience peace of mind with 24/7 continuous remote monitoring of your network. This feature allows for the early detection and resolution of potential issues before they become critical, ensuring your business runs seamlessly.
• Incident and Problem Management: Benefit from expert incident management processes that quickly identify, resolve, and document technical problems. This ensures the integrity and reliability of your network at all times.
• Advanced Configuration Management: Keep your network optimized with proactive configuration management. This feature includes updates with the latest operational software, enhancing both performance and security.
• Real-Time Access to Network Health: Utilize the Extreme Networks Managed Services Gateway for immediate insights into your network's health and performance. This includes security alerts, a comprehensive inventory database, and standardized reporting.
• Dedicated Account Manager: Enjoy personalized service with a dedicated account manager who will oversee your network's performance and schedule regular review sessions to assess your specific needs.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS
• AHR Parts Replacement: 4-Hour Advance Parts Replacement service response time
• Email Support: 24/7 technical support via email
• Operational Software Updates: Included

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a simple and straightforward process:

1. Contact Extreme Networks or an authorized reseller to purchase the service package.
2. Upon confirmation, you will receive detailed activation instructions.
3. Your designated account manager will schedule an initial setup call to discuss your networking needs and configurations.
4. Once configured, you will gain access to the Managed Services Gateway for real-time monitoring and management.
5. Regular review sessions will be scheduled to ensure your network remains optimized and effective.

Frequently Asked Questions

• What is included in the ResponsePLUS service? ResponsePLUS includes proactive monitoring, incident management, configuration management, advanced parts replacement, and dedicated account management.
• How quickly can I expect parts replacement? The service offers a 4-hour advance parts replacement response time, ensuring minimal downtime for your network.
• Can I get support outside of regular business hours? Yes, the ExtremeWorks Managed Services ResponsePLUS includes 24/7 email support for any technical issues that may arise.
• What kind of reports can I expect? You will receive standardized network reports that provide insights into performance, health, and security, enabling informed decision-making.
• Is there a trial period for this service? Typically, there is no trial period, as the service is designed to provide immediate benefits upon activation. However, for specific inquiries, please consult your account manager.