ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year) with 4-Hour Advanced Parts Replacement

Protect your network with a proactive, white-glove managed service designed to keep business operations running smoothly. ExtremeWorks Managed Services ResponsePLUS - Extended Service (AHR) provides continuous remote monitoring, rapid incident and problem management, proactive change and configuration management, and ongoing software updates and upgrades for Covered Products. With a full year of coverage, a dedicated managed services account manager, and real-time visibility through the Extreme Networks Managed Services Gateway, your network gains dependable reliability, improved performance, and heightened security—without the guesswork.

• Proactive remote network monitoring combines continuous health checks, performance analytics, and early-warning alerts to identify and address issues before they impact users or business processes.
• Incident and problem management accelerates response and resolution, reducing downtime and lowering the risk of cascading outages across critical systems and services.
• Proactive change and configuration management ensures planned changes, configurations, and migrations are executed with minimal risk, supported by a structured change process and documented baselines.
• 4-Hour Advanced Parts Replacement (AHR) delivers rapid access to replacement parts, reducing repair time and maintaining peak productivity with minimized service interruptions.
• Dedicated MSP account manager and real-time visibility through the Managed Services Gateway provides scheduled reviews, standardized reports, and a centralized view of health, performance, security, saved configurations, and inventory.

Technical Details of ExtremeWorks Managed Services ResponsePLUS

• SKU: 16720
• Service name: ExtremeWorks Managed Services ResponsePLUS - AHR (Advanced Hardware Replacement) Extended Service
• Contract term: 1 year
• Core coverage: Remote monitoring, incident and problem management, proactive change and configuration management, and operational software updates and upgrades
• Service level: 4-Hour Advanced Parts Replacement (AHR) for faster issue resolution and minimized downtime
• Support and access: Email support for incident handling and access to Extreme Networks Managed Services Gateway for real-time health monitoring, performance insights, security issue alerts, saved configurations, and an inventory database with standardized network reports
• Account management: A designated managed services account manager assigned to your organization with scheduled review sessions to assess progress and align service with business priorities
• Onboarding and reporting: Proactive onboarding guidance and ongoing reporting to track health, changes, software upgrades, and asset inventory

How to install ExtremeWorks Managed Services ResponsePLUS

• Step 1 — Confirm eligibility and scope: Verify Covered Products, sites, and key stakeholders to ensure the 1-year service applies to your environment and to define the initial monitoring scope.
• Step 2 — Access and provision the Managed Services Gateway: Your organization gains access to the MSP gateway, which provides real-time visibility into network health, performance, and security, along with standardized reports and saved configurations.
• Step 3 — Onboard inventory and baselines: Supply a current network inventory, diagrams, and relevant configuration baselines to establish a precise starting point for monitoring and proactive changes.
• Step 4 — Configure preferences and thresholds: Set alerting thresholds, notification channels (email, portal, or other), and customize reporting to match your operational requirements and risk tolerance.
• Step 5 — Schedule onboarding and ongoing reviews: Coordinate kickoff with your designated MSP account manager and schedule regular review sessions to assess health, optimization opportunities, and progress against business goals.
• Step 6 — Initiate proactive operations: Begin continuous monitoring, automated health checks, and proactive change and configuration management, with the assurance of 4-Hour AHR for rapid hardware replacements when needed.

Frequently asked questions

• What is ExtremeWorks Managed Services ResponsePLUS - AHR?

  ResponsePLUS - AHR is a comprehensive managed services program that combines remote network monitoring, proactive incident and problem management, proactive change and configuration management, ongoing software updates/upgrades, and a commitment to rapid hardware repair through 4-Hour Advanced Parts Replacement. The service is designed to identify potential issues before they disrupt business operations and to deliver reliable, predictable network performance through a one-year coverage plan.

• What does 4-Hour Advanced Parts Replacement entail?

  4-Hour Advanced Parts Replacement means that when a covered component requires hardware replacement, the service ensures parts are provided and delivered within four hours of fault notification, minimizing downtime and maintaining critical network functionality. This rapid response is paired with expert technical support to expedite recovery.

• What is included in the technical support and access to the MSP gateway?

  Customer access includes real-time network health, performance, and security visibility via the Extreme Networks Managed Services Gateway. It also provides saved configurations, an inventory database, and standardized reports to help administrators track changes, configurations, and overall network posture. Email support is available for incident handling, with escalation as needed.

• How long is the service term and what happens at the end of the term?

  The service term is 1 year, with ongoing renewal options to extend coverage and continuity of support. Renewal typically includes reassessment of network requirements, review of service outcomes, and adjustments to monitoring scope or configuration management as the network evolves.

• How do I get started with installation and onboarding?

  Begin by confirming eligibility and capturing the scope of Covered Products. Access the Managed Services Gateway, provide network inventory and diagrams, and coordinate onboarding with the designated MSP account manager. You will then configure monitoring preferences and schedule periodic review sessions to align the service with your business objectives.

• Who is assigned to manage my ExtremeWorks ResponsePLUS service?

  You will be assigned a dedicated managed services account manager who serves as the primary point of contact for onboarding, ongoing reviews, and escalation of any issues. Regularly scheduled review sessions help ensure the service continues to meet evolving network needs.

• Can ResponsePLUS be integrated with existing security and IT operations?

  Yes. ResponsePLUS is designed to complement existing IT and security operations by providing continuous visibility, proactive change management, and rapid hardware replacement when needed. The Managed Services Gateway aggregates network health data and reports to support cross-functional IT teams.