Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an indispensable asset for businesses that prioritize network reliability and performance. This extended service plan offers a comprehensive suite of proactive support features, ensuring your network is always operational and efficient throughout the year. From continuous monitoring to expert assistance, this service guarantees peace of mind, enabling you to focus on your core business activities without the worry of network interruptions.

• Continuous Proactive Monitoring: Benefit from 24/7 remote network monitoring that identifies potential issues before they escalate into significant problems, maintaining optimal network performance consistently.
• Incident and Problem Management: Our dedicated Network Operations Center (NOC) engineers swiftly evaluate and address network events, ensuring minimal downtime and quick restoration of normal service operations.
• Onsite Labor and Advanced Parts Replacement: Enjoy the convenience of onsite labor for parts replacement, ensuring that any hardware issues are resolved promptly to minimize disruption to your business activities.
• Access to Managed Services Gateway: Gain real-time insights into your network health, performance, and security through the Extreme Networks Managed Services Gateway, which provides saved configurations, inventory databases, and standardized network reports.
• 24/7 Support and Personalized Account Management: With 24/7 access to NOC support and a designated managed services account manager, you can report problems, ask questions, and receive assistance whenever needed.

Technical Details of Product

• Service Type: Managed Services ResponsePLUS - Extended Service
• Service Duration: 1 Year
• Availability: 24x7 access to NOC support
• Parts Replacement Response Time: Next Business Day
• Includes: Operational software updates, technical support, and proactive change management

How to Install

To install the ExtremeWorks Managed Services ResponsePLUS, follow these steps:

1. Purchase the service through an authorized Extreme Networks partner or directly from the Extreme Networks website.
2. Receive confirmation and a service activation code via email.
3. Log into the Extreme Networks portal and enter your activation code to activate your service.
4. Set up your Managed Services Gateway by following the instructions provided in the user manual.
5. Contact your designated managed services account manager to schedule your initial review session and discuss your specific network needs.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes continuous remote network monitoring, incident and problem management, advanced parts replacement, operational software updates, and access to our NOC support team 24/7.
• How quickly can I expect parts replacement service? Parts replacement service features a next business day response time, ensuring that any hardware issues are addressed quickly to minimize operational disruptions.
• Is there a dedicated account manager assigned to my service? Yes, each customer is assigned a designated managed services account manager who will assist in scheduling regular review sessions and addressing your specific needs.
• Can I access the Managed Services Gateway at any time? Yes, the Managed Services Gateway is available for real-time access to your network health and security information, allowing you to monitor performance at any time.
• How proactive is the monitoring service? The continuous proactive monitoring is designed to identify critical network situations in real time, enabling our NOC engineers to take action before these issues disrupt your business operations.