Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses that rely on seamless network operations. This extended service plan guarantees unparalleled support and maintenance for your network systems, ensuring they remain efficient and reliable. With 24/7 expert assistance, next business day on-site support, and comprehensive parts replacement, this service plan is tailored to meet the high demands of modern IT infrastructures. Experience peace of mind knowing your network is in capable hands, allowing you to focus on your core business operations.
- 24/7 Support: Our dedicated team of experts is available around the clock, providing immediate assistance to minimize downtime and disruptions to your business operations.
- Next Business Day On-site Support: In case of critical system failures, our professionals guarantee rapid responses with on-site support within the next business day, ensuring swift restoration of services.
- Parts Replacement Service: The plan includes parts replacement, quickly exchanging any faulty components to keep your systems optimally maintained and reduce the risk of future issues.
- Electronic and Physical Service Availability: Enjoy enhanced reliability with both electronic and physical support options, ensuring improved productivity across your networked systems.
- One Year Duration: With an entire year of service coverage, you're assured maximum productivity and timely results, bolstered by the expertise of Extreme Networks' support.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: On-site Support and Parts Replacement
- Response Time: Next Business Day
- Availability: 24/7 Support
- Service Sub-type: Electronic and Physical
How to Install
To install the ExtremeWorks Managed Services ResponsePLUS:
- Purchase the service plan through an authorized distributor.
- Complete the registration process by providing necessary details about your existing systems.
- Receive confirmation and access instructions for 24/7 support.
- Ensure your network systems are ready for service by keeping your contact information updated.
- In case of an incident, contact the support line to initiate the service process.
Frequently Asked Questions
Q: What is included in the ExtremeWorks Managed Services ResponsePLUS?
A: The service includes 24/7 support, next business day on-site assistance, parts replacement, and both electronic and physical service availability for a full year.
Q: How quickly can I expect a response if I have an issue?
A: Our next business day response guarantee means that you will receive on-site support within one business day of reporting a critical issue.
Q: Is there a limit to the number of service requests I can make?
A: There are no limits to the number of service requests you can make during your service duration. Our goal is to ensure your systems remain operational.
Q: Can I renew the service after one year?
A: Yes, you can renew the service at the end of the one-year period to continue enjoying uninterrupted support and services.
Q: What should I do if I need support outside of normal business hours?
A: With our 24/7 support, you can reach us anytime, day or night, for assistance with your network issues.
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