Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses looking for reliable and comprehensive support for their network infrastructure. This extended service plan guarantees a year-long commitment to keeping your network running efficiently and securely, allowing you to focus on your core business operations without worrying about technical disruptions. With a blend of proactive monitoring, rapid incident management, and extensive technical support, the ExtremeWorks Managed Services ResponsePLUS stands out as a premium choice for organizations of all sizes.

• Proactive Network Monitoring: Benefit from continuous remote monitoring of your network. This feature enables early detection of potential issues, preventing them from escalating into significant disruptions that could affect your business operations.
• Incident and Problem Management: Enjoy a structured incident management process that includes problem identification, resolution, and follow-up support. This ensures minimal downtime, allowing your operations to run smoothly without interruptions.
• Comprehensive Technical Support: With access to expert technical assistance at any time, you can rest assured that help is just a call away. A dedicated managed services account manager will guide you through complex situations, ensuring optimal performance of your network.
• Advanced Parts Replacement: Experience peace of mind with a 4-hour advance parts replacement service response time. Should a critical part fail, you can quickly receive the necessary components to restore your network services, minimizing any impact on your business.
• Real-Time Network Insights: Utilize the Extreme Networks Managed Services Gateway for real-time access to your network’s health, performance, and security issues. The system also provides standardized reports to assist in informed decision-making, helping you maintain an effective network strategy.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Extended Managed Services
• Incident Management: Proactive monitoring and response
• Parts Replacement: 4-hour advance parts replacement service
• Customer Support: Dedicated account management and email support

How to Install

Getting started with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is easy. Follow these simple steps:

1. Purchase the service through an authorized Extreme Networks partner or vendor.
2. Once your purchase is confirmed, you will receive an activation email with instructions on setting up your account.
3. Access the Extreme Networks Managed Services Gateway using the provided credentials.
4. Set up your network monitoring preferences and configure alerts for any critical issues.
5. Schedule an initial review session with your assigned account manager to discuss your specific needs and ensure a smooth onboarding process.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? This service plan includes proactive network monitoring, incident and problem management, technical support, software upgrades, and advanced parts replacement.
• How does the 4-hour advance parts replacement work? If a critical part fails, simply contact our support team. A replacement part will be dispatched to you within 4 hours, ensuring minimal disruption to your network.
• Can I customize the monitoring services? Yes, the monitoring services can be tailored to meet your specific network requirements. Work with your account manager to set up alerts and reports that align with your business objectives.
• Is technical support available 24/7? Yes, our technical support team is available around the clock to address any issues or concerns you may have.
• How do I renew my service after one year? A renewal notification will be sent to you before your service expires. Follow the instructions in the email to extend your service for another year.