Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a vital service designed to ensure your business's network operates with optimal reliability and efficiency. Focusing on proactive support and rapid incident response, this service allows you to maintain a robust and secure network infrastructure. With a dedicated team monitoring your system 24/7, you can concentrate on your core business activities, knowing your network is in expert hands.

• Proactive Network Monitoring: Enjoy continuous remote monitoring of your network, identifying and resolving potential issues before they escalate into serious disruptions, ensuring your operations run smoothly.
• Incident and Problem Management: Our expert team efficiently handles incidents and problems, minimizing downtime with a streamlined resolution process that keeps your business moving forward.
• Configuration Management: Benefit from proactive change and configuration management, keeping your network optimized and up to date with the latest operational software updates and upgrades, enhancing performance and reliability.
• Advanced Parts Replacement: Experience quick and reliable support with our 4-hour advance parts replacement service, ensuring your network remains operational at maximum efficiency with minimal interruption.
• Dedicated Account Management: A designated account manager will be assigned to your organization, facilitating scheduled review sessions to assess network performance and health, providing personalized attention to your needs.

Technical Details of the Product

• Service Duration: 1 Year
• Support Type: Managed services with proactive monitoring and incident management
• Response Time: 4 Hours for advanced parts replacement
• Access to Managed Services Gateway: Real-time insights into network health, performance, and security
• Email Support: Available for all covered products, ensuring dependable communication and support

How to Install

To set up the ExtremeWorks Managed Services ResponsePLUS, follow these steps:

1. Purchase the service plan for your organization.
2. Your dedicated managed services account manager will contact you to gather vital information regarding your network setup.
3. Access the Managed Services Gateway using the provided credentials, where you will find tools to monitor and manage your network infrastructure.
4. Implement any required software updates or configurations as guided by our support team.
5. Schedule your initial review session with your account manager to assess your network’s performance and discuss ongoing management strategies.

Frequently Asked Questions

• What is the duration of the service? The ExtremeWorks Managed Services ResponsePLUS offers a service duration of 1 year, ensuring comprehensive support throughout the period.
• How quickly can I expect parts replacement? We guarantee a 4-hour advance parts replacement service response time for maximum convenience and reduced downtime.
• Who will be my point of contact? A dedicated managed services account manager will be assigned to you, ensuring personalized support and communication.
• What types of incidents do you cover? Our services cover a wide range of incidents, from network failures to configuration issues, allowing us to manage your network effectively.
• How can I access the Managed Services Gateway? Access details will be provided upon service activation, allowing you to monitor your network in real-time.