Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - an extended service designed to ensure your network runs smoothly and efficiently for a full year. With our proactive monitoring and dedicated support, you can focus on your core business while we handle the complexities of network management. This service not only protects your investment but also enhances the reliability and performance of your network.

• Proactive Remote Network Monitoring: Experience peace of mind with continuous real-time monitoring of your network health, performance, and security by our expert team.
• Incident and Problem Management: Our dedicated support team swiftly addresses any incidents or issues that arise, ensuring minimal disruption to your business operations.
• Comprehensive Change and Configuration Management: Benefit from proactive change management and configuration updates that keep your network aligned with best practices and up-to-date with the latest technologies.
• Advanced Parts Replacement: Enjoy Next Business Day advance parts replacement services, ensuring that any required hardware is swiftly replaced to maintain network operations without delay.
• Designated Account Manager: Each customer receives a dedicated managed services account manager who conducts regular review sessions to analyze network performance and suggest improvements.

Technical Details of the Product

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS includes a range of features tailored for optimal network performance:

• Service Duration: 1 Year
• Service Coverage: Proactive monitoring, incident management, change and configuration management
• Support Channels: Email support for prompt assistance
• Service Depot: Fast, reliable, and cost-effective response
• Inventory Database Access: Helps manage your network resources effectively

How to Install

Setting up ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Contact your Extreme Networks representative to initiate the service setup.
2. Provide the required information about your network configuration and existing infrastructure.
3. Schedule an initial consultation with your designated account manager.
4. Receive and implement recommended configurations and monitoring tools.
5. Begin enjoying enhanced network performance and reliability with ongoing support from our team.

Frequently Asked Questions

1. What does the ExtremeWorks Managed Services ResponsePLUS cover? The service covers proactive monitoring, incident management, configuration management, and advanced parts replacement, ensuring your network remains reliable and efficient.
2. How quickly can I expect a response when issues arise? Our advanced parts replacement service guarantees a Next Business Day response time to ensure that your network remains operational with minimal downtime.
3. Will I have a dedicated contact for my service needs? Yes, each customer is assigned a dedicated managed services account manager to provide personalized support and regular review sessions.
4. How can I access real-time network health and performance data? Customers will have access to the Extreme Networks Managed Services Gateway, which provides real-time insights into network health, performance, and security issues.
5. Is email support included in the service? Yes, our email support service is included, ensuring that you can quickly handle any mishaps that may occur.