Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, a premium service designed to empower your business with uninterrupted network performance and reliability. This all-encompassing service plan is tailored for organizations that prioritize continuous network monitoring, expert support, and proactive management, allowing you to focus on your core business activities while ensuring your network operates at peak efficiency.

• Continuous Proactive Monitoring: Experience around-the-clock remote network monitoring that helps detect and resolve potential issues before they develop into critical problems. Our dedicated team works ceaselessly to safeguard your network's performance.
• Comprehensive Incident Management: Rest easy with our incident and problem management services, designed to maintain seamless network operations. Minimize downtime and optimize productivity with expert assistance at your fingertips.
• Advanced Configuration Management: Our service incorporates proactive change and configuration management, ensuring your network remains optimized and secure. Regular updates and adjustments keep your systems running smoothly.
• Real-Time Access to Network Insights: Get instant access to the Extreme Networks Managed Services Gateway, providing real-time insights into your network’s health, performance, and security. Easily review saved configurations and standardized reports to stay informed.
• Rapid Parts Replacement: Benefit from our Next Business Day - Advance Parts Replacement service, ensuring that critical network components are swiftly replaced with minimal disruption to your operations.

Technical Details of the Product

• Service Duration: 1 Year
• Support Type: Email support for prompt resolution
• Service Depot: Fast, reliable, and cost-effective response
• Account Management: Dedicated managed services account manager assigned
• Review Sessions: Scheduled to ensure continuous improvement and customer satisfaction

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a seamless process. Simply follow these steps:

1. Purchase the service plan through an authorized vendor or directly from Extreme Networks.
2. Upon purchase, you will be assigned a dedicated managed services account manager to assist you in the onboarding process.
3. Configure the necessary network settings with the help of your account manager to enable remote monitoring.
4. Access the Extreme Networks Managed Services Gateway to begin monitoring network health and performance.
5. Regularly review reports and feedback from your designated account manager to continuously optimize network performance.

Frequently Asked Questions

• Q: What types of networks can benefit from the ExtremeWorks Managed Services ResponsePLUS?
  A: This service is suitable for various network types, including enterprise businesses, educational institutions, and healthcare facilities that require robust network performance and security.
• Q: Is there a contract required for this service?
  A: Yes, a one-year service commitment is required to benefit from the ExtremeWorks Managed Services ResponsePLUS.
• Q: How quickly can I expect support if a problem arises?
  A: With our email support service, you can expect prompt responses to ensure any issues are addressed quickly, and our parts replacement service guarantees next business day delivery for critical components.
• Q: Will I have access to a dedicated support representative?
  A: Yes, each customer is assigned a dedicated managed services account manager who will assist you throughout the service duration.
• Q: What if I need assistance beyond email support?
  A: While email support is the primary method, our account manager can arrange additional support options based on your needs.