Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for maintaining a seamless and high-performance network environment. Designed specifically for businesses that prioritize operational efficiency, this comprehensive service provides continuous monitoring and expert support, ensuring that your network runs smoothly at all times. With a focus on proactive management and tailored features, the ResponsePLUS service is a valuable investment for organizations of all sizes.

• Proactive Network Monitoring: Benefit from 24/7 remote monitoring that identifies and addresses potential network issues before they escalate, allowing you to focus on your core business without worrying about unexpected disruptions.
• Incident and Problem Management: Gain access to expert support for incident resolution and problem management, ensuring quick response times and minimal downtime, thereby enhancing your operational continuity.
• Operational Software Updates: Stay current and secure with regular software updates and upgrades included in the service, enhancing both functionality and security for your network devices.
• Advanced Parts Replacement: Enjoy peace of mind with the Next Business Day advanced parts replacement service, which ensures that your hardware remains operational even in the event of unexpected failures.
• Dedicated Account Management: Experience personalized service through a dedicated managed services account manager who will conduct scheduled review sessions, discussing network health and performance to ensure optimal service delivery.

Technical Details

• Service Duration: 1 Year
• Service Type: Managed Services
• Support Level: ResponsePLUS - AHR offerings
• Service Features: Proactive monitoring, incident management, software updates, advanced parts replacement
• Access: Extreme Networks Managed Services Gateway for real-time network insights

How to Install

To get started with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these steps:

• Purchase the service through an authorized Extreme Networks reseller.
• An account manager will reach out to initiate the setup process following your purchase.
• Provide access to your network infrastructure as necessary for monitoring and support.
• Utilize the Managed Services Gateway to configure alerts and review comprehensive network reports.
• Schedule regular review sessions with your dedicated account manager to ensure optimal service delivery.

Frequently Asked Questions

• What is included in the ResponsePLUS service?
  The ResponsePLUS service encompasses proactive network monitoring, incident and problem management, operational software updates, and advanced parts replacement.
• How do I access the Managed Services Gateway?
  Access to the Managed Services Gateway will be provided upon activation of your service, and you will receive login details from your account manager.
• What is the response time for parts replacement?
  The service includes Next Business Day advanced parts replacement, ensuring you experience minimal downtime.
• Will I have a dedicated contact for support?
  Yes, you will be assigned a dedicated managed services account manager to assist with your needs and conduct scheduled reviews.
• How can I ensure my network stays updated?
  The ResponsePLUS service proactively handles operational software updates and upgrades, allowing you to rest easy knowing your systems are current and secure.