Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year. This comprehensive and proactive solution is designed for organizations that prioritize high availability and optimal network performance. This extended service plan is essential for ensuring that your network infrastructure remains operational, secure, and efficient throughout the year. With a host of proactive features, dedicated support, and an emphasis on preventing issues before they escalate, this service is tailored to keep your network running smoothly.

• Continuous Proactive Monitoring: Experience round-the-clock remote network monitoring that allows for instant identification and resolution of incidents, ensuring minimal downtime.
• Incident and Problem Management: Benefit from expert assistance in managing incidents and problems efficiently, allowing your team to focus on core business activities without distractions.
• Operational Software Updates: Stay current with the latest enhancements through routine updates and upgrades that minimize vulnerabilities and enhance network performance.
• Next Business Day Parts Replacement: Take advantage of advanced parts replacement services, ensuring that if a hardware issue arises, replacement parts are delivered to you the next business day.
• Dedicated Account Management: Receive personalized support from a designated managed services account manager who will help monitor your network's health and facilitate scheduled review sessions.

Technical Details of the Product

The ExtremeWorks Managed Services ResponsePLUS offers a complete suite of features designed to manage and maintain your network effectively. Some technical details include:

• Service Duration: 1 Year
• Service Type: Managed Services
• Coverage: Includes proactive change and configuration management, operational updates, and advanced parts replacement.
• Access to Managed Services Gateway: Real-time access to network health, performance metrics, and security issues.
• Email Support: 24/7 email support for addressing any operational problems that may arise.

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Contact your designated account manager to initiate the service setup.
2. Provide necessary details about your current network infrastructure and any specific requirements.
3. Allow the technical support team to conduct an initial assessment of your network.
4. Once the assessment is complete, the team will configure the Managed Services Gateway for real-time monitoring.
5. Begin utilizing the service with continuous support and regular review sessions scheduled throughout the year.

Frequently Asked Questions

Here are some common queries about the Extreme Networks ExtremeWorks Managed Services ResponsePLUS:

• What is covered under the ResponsePLUS service? The service covers continuous monitoring, incident management, configuration management, software updates, and advanced parts replacement.
• Is training provided for using the Managed Services Gateway? Yes, initial training and ongoing support are provided to ensure you maximize the use of the Managed Services Gateway.
• What is the typical response time for support issues? Our support team aims to address all issues promptly, with email support available 24/7.
• Can I upgrade my service during the term? Yes, upgrades can be discussed with your account manager based on your evolving needs.
• What if I require additional parts? The service includes next-business-day parts replacement, and additional parts can be ordered through your account manager.