Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an all-encompassing service tailored to enhance the reliability and performance of your network. This premier service package is designed for businesses that demand continuous support and proactive management, allowing you to focus on your core operations without the constant worry of network disruptions. With around-the-clock access to a dedicated team of experts and state-of-the-art monitoring tools, you can trust that your network is in expert hands.

• Proactive Network Monitoring: Experience peace of mind with continuous remote network monitoring that identifies potential issues before they escalate into significant problems, minimizing downtime and disruptions.
• Expert Incident Management: Benefit from a dedicated team of Network Operations Center (NOC) support engineers who evaluate, correlate, and take action on network and device events to restore normal operations swiftly.
• Advanced Configuration Management: Enjoy proactive change and configuration management, including operational software updates and upgrades, ensuring your network is always up to date and secure.
• Real-Time Access to Network Health: Gain instant access to your network's performance, health, and security issues through the Extreme Networks Managed Services Gateway, allowing for immediate decision-making.
• Rapid Parts Replacement: Take advantage of a 4-hour parts replacement service response time, ensuring any hardware issues are resolved promptly to maintain seamless business operations.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services
• Support Availability: 24 hours a day, 7 days a week, 365 days a year
• Incident Management: Includes remote monitoring and technical support
• Parts Replacement: On-site support and rapid parts replacement service

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS service is straightforward:

1. Contact Extreme Networks to initiate the service installation process.
2. Provide the necessary information about your current network setup and equipment.
3. Assign a designated managed services account manager who will coordinate the setup process.
4. Upon setup completion, access the Managed Services Gateway to begin monitoring and managing your network.
5. Schedule regular review sessions with your account manager to discuss network health and performance.

Frequently Asked Questions

• What is the duration of the service? The ExtremeWorks Managed Services ResponsePLUS service lasts for 1 year, providing you with ongoing support and monitoring.
• Is support available at all times? Yes, support is available 24/7, ensuring you can always reach out for help or report issues.
• How does the parts replacement service work? The service includes a 4-hour response time for parts replacement, ensuring rapid resolution of hardware issues.
• What kind of monitoring is included? Continuous remote monitoring of your network allows for proactive management and quick identification of potential problems.
• Can I access network information in real-time? Yes, you can access real-time information about your network's health and performance through the Managed Services Gateway.