Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an all-encompassing service plan specifically crafted to bolster your network's performance and reliability. This extended service, lasting for one year, delivers proactive monitoring, incident management, and advanced technical support, ensuring that your operations remain seamless and efficient. With a dedicated account manager and access to real-time network insights, this service is meticulously designed to keep your systems running smoothly.

• Proactive Network Monitoring: Receive continuous remote network monitoring that detects potential issues before they escalate into business disruptions, guaranteeing uninterrupted operations.
• Incident and Problem Management: Take advantage of expert assistance in resolving technical issues rapidly and efficiently, minimizing downtime and maximizing productivity.
• Advanced Parts Replacement: Count on a 4-hour advance parts replacement service to ensure rapid response times and maintain your network's reliability.
• Access to Managed Services Gateway: Obtain real-time insights into network health, performance, and security via the Extreme Networks Managed Services Gateway, which includes saved configurations and standardized reports.
• Dedicated Account Management: Benefit from a designated managed services account manager who will oversee your service, provide personalized support, and conduct scheduled review sessions for continuous improvement.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS - AHR
• Response Time for Parts Replacement: 4 Hours
• Email Support: Included
• Access to Operational Software Updates and Upgrades

How to Install

To install the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:

1. Purchase the service through an authorized Extreme Networks partner or directly from the Extreme Networks website.
2. Upon purchase, you will receive a confirmation email with your service details and instructions on accessing the Managed Services Gateway.
3. Set up your designated managed services account manager by contacting the provided support number or email.
4. Ensure your network devices are registered with the service to enable continuous monitoring and support.
5. Schedule your initial review session with your account manager to discuss your network's specific needs and set benchmarks for performance.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes proactive network monitoring, incident and problem management, advanced parts replacement, operational software updates, and access to the Managed Services Gateway.
• How quickly can I receive parts replacement? The service guarantees a 4-hour advance parts replacement response time to ensure minimal disruption to your network operations.
• Is there a dedicated support team for this service? Yes, each customer is assigned a dedicated managed services account manager who provides personalized support and guidance throughout the service duration.
• Can I access my network's performance data? Absolutely! You will have real-time access to network health, performance metrics, security issues, configurations, and standardized reports through the Managed Services Gateway.
• What happens after the 1-year service period? At the conclusion of the service period, you will have the option to renew your service for continued support and monitoring.