Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS offers a comprehensive support system designed to keep your network performing at its best. This extended service ensures your network is managed effectively, allowing you to concentrate on what matters most—your business. With proactive monitoring, dedicated support, and rapid incident resolution, ResponsePLUS provides a safety net for your network operations.

• Proactive Network Monitoring: Continuous remote monitoring helps detect potential issues early, preventing them from escalating into critical problems that can disrupt operations.
• Incident and Problem Management: Comprehensive incident management minimizes disruptions by ensuring quick resolutions to technical issues, allowing your business to maintain its momentum.
• Customized Support: Enjoy personalized assistance from a dedicated managed services account manager who provides tailored support and regular review sessions, keeping you updated on network health and performance.
• Advanced Parts Replacement: With a 4-hour advance parts replacement service, you can rest assured knowing that any critical hardware failures will be swiftly addressed to minimize downtime.
• Operational Updates: Regular software updates and upgrades are part of the service, ensuring your network remains secure, efficient, and up-to-date with the latest technology.

Technical Details of the Product

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS provides:

• 1-Year service duration for sustained support.
• Access to the Extreme Networks Managed Services Gateway for real-time monitoring.
• Comprehensive inventory database and standardized network reports.
• Email support service to ensure efficient communication and swift resolution.
• Service depot for fast and reliable parts replacement.

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS service is straightforward:

1. Contact Extreme Networks to set up your service agreement.
2. Receive your designated managed services account manager who will guide you through the onboarding process.
3. Access the Managed Services Gateway to configure monitoring settings according to your organizational needs.
4. Regularly review performance and health metrics during scheduled sessions with your account manager.
5. Utilize support resources as needed to resolve any issues efficiently.

Frequently Asked Questions

What is the ResponsePLUS service?
The ResponsePLUS service is an extended managed service offering from Extreme Networks that provides proactive network monitoring, incident and problem management, and technical support to ensure your network operates at peak efficiency.

How does the 4-hour advance parts replacement work?
If a critical hardware failure occurs, you can contact support, and a replacement part will be shipped to you within four hours to minimize downtime.

Is there a designated account manager?
Yes, upon enrollment, you will receive a designated managed services account manager who will assist you throughout the service period, ensuring tailored support and guidance.

How often are operational software updates provided?
Operational software updates and upgrades are provided regularly, as part of the service, to keep your system secure and efficient.

What types of issues can the service help resolve?
The service can help resolve a wide range of technical issues, from network performance drops to configuration errors, ensuring your network remains stable and efficient.