Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service, the comprehensive solution crafted for businesses looking to elevate their network management and support. This service ensures optimal performance and proactive monitoring to maintain uninterrupted operations, catering specifically to the needs of modern enterprises. With ResponsePLUS, gain peace of mind knowing that your critical business infrastructure is backed by a reliable support system.

• Continuous Proactive Monitoring: Experience around-the-clock remote monitoring that identifies and addresses potential network issues before they can disrupt your operations, ensuring seamless functionality.
• Incident and Problem Management: Our expert technical support team is dedicated to managing incidents and resolving problems efficiently, significantly reducing downtime and boosting overall productivity.
• Proactive Change and Configuration Management: We keep your configurations optimized and current, facilitating smooth transitions and adjustments to align with your evolving business needs.
• Real-Time Access to Network Health: Gain exclusive access to the Extreme Networks Managed Services Gateway, where you can monitor network performance, assess security, and manage configurations in real time.
• Next Business Day Advanced Parts Replacement: In case of hardware failure, our reliable and swift parts replacement service ensures minimal disruption with next business day delivery.

Technical Details of the Product

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is designed for a one-year duration, aimed at maximizing dependability and delivering precise results. The service includes email support and access to a dedicated managed services account manager, who will conduct scheduled review sessions to ensure your network's optimal performance.

How to Install

Activating the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps:

1. Purchase the service package and receive your activation code via email.
2. Log in to the Extreme Networks Managed Services Portal using your credentials.
3. Enter your activation code to link your organization’s network devices.
4. Configure your monitoring preferences and set up alerts for potential issues.
5. Schedule your first review session with your designated managed services account manager.

Frequently Asked Questions

What is included in the ExtremeWorks Managed Services ResponsePLUS? The service encompasses proactive monitoring, incident and problem management, configuration management, software updates, advanced parts replacement, and access to the Managed Services Gateway.

How does Next Business Day Advanced Parts Replacement work? In the event of a hardware failure, simply contact our support team, and a replacement part will be shipped to you by the next business day to minimize downtime.

Is there a limit to the number of incidents I can report? No, there is no limit on the number of incidents you can report. Our dedicated support team is always available to assist you with any issues that arise during the service duration.

How do I access the Managed Services Gateway? You can access the Managed Services Gateway through the Extreme Networks portal, where you can monitor your network's health, performance, and security in real time.

What are the qualifications of the technical support team? Our technical support team is comprised of certified network professionals with extensive experience in network management and troubleshooting, ready to provide you with the assistance you need.