Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service for 1 Year, your comprehensive solution for an optimized and reliable network. This expertly designed service not only enhances performance but also ensures that your network remains operational 24/7. With continuous proactive monitoring, expert technical support, and advanced parts replacement, you can focus on your core business knowing that your network is in capable hands. Experience peace of mind with services tailored to fit your specific needs over the one-year service period.

• Continuous Proactive Monitoring: Benefit from 24/7 remote monitoring of your network. Our advanced systems identify potential issues before they escalate, ensuring seamless operations.
• Incident and Problem Management: Enjoy swift resolution of incidents through a dedicated team of experts who minimize downtime and disruptions, keeping your operations running smoothly.
• Advanced Parts Replacement: With our 4-hour advance parts replacement service, any necessary components will be replaced quickly, allowing your network to maintain maximum efficiency.
• Access to Managed Services Gateway: Gain real-time insights into your network’s health, performance, and security through our Managed Services Gateway, which offers saved configurations, an inventory database, and standardized network reports.
• Dedicated Account Management: A designated managed services account manager provides personalized support, ensuring that your network's performance is regularly reviewed and optimized.

Technical Details of Product

• Service Type: ExtremeWorks Managed Services ResponsePLUS - AHR
• Duration: 1 Year
• Service Features: Proactive monitoring, incident management, configuration management, software updates, advanced parts replacement
• Response Time: 4-hour advance parts replacement
• Customer Support: Email support service included

How to Install

To install the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:

1. Contact your designated managed services account manager to discuss your specific network requirements and setup.
2. Provide access to your network infrastructure for initial assessment and configuration.
3. Utilize the Managed Services Gateway to configure your network settings and enable monitoring features.
4. Ensure your network devices are updated with the latest operational software, as guided by the support team.
5. Schedule regular review sessions to optimize network performance and address any emerging issues.

Frequently Asked Questions

• What is included in the ResponsePLUS service? The ResponsePLUS service includes continuous remote monitoring, incident and problem management, configuration management, operational software updates, and advanced parts replacement.
• How does the advanced parts replacement work? You will receive new parts within a 4-hour window if any of your covered products require replacement, ensuring minimal disruption to your network.
• Is there a dedicated support team? Yes, you will have access to a dedicated managed services account manager and a technical support team to address any questions or concerns.
• How frequently will I have review sessions? Review sessions will be scheduled on a regular basis to assess network performance and make necessary adjustments.
• What kind of reports will I receive? You will receive standardized network reports that provide insights into the health, performance, and security of your network.