Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an exceptional extended service designed to meet the demands of businesses seeking robust and uninterrupted network performance. With comprehensive and proactive support, this service is tailored to ensure your network systems are continuously monitored and maintained, preventing any potential issues that could disrupt your operations. Experience peace of mind with our dedicated support services, advanced features, and unwavering commitment to reliability.

• Proactive Remote Monitoring: Benefit from continuous network surveillance that identifies and resolves incidents before they escalate, ensuring minimal downtime and uninterrupted operations for your business.
• Advanced Parts Replacement: Enjoy an impressive 4-hour advance parts replacement service, allowing for rapid recovery and significantly reducing the impact on your business operations.
• Dedicated Account Management: Each client is assigned a designated managed services account manager who provides personalized support and conducts regular review sessions to enhance the optimization of your network.
• Operational Software Updates: Keep your network up-to-date with the latest features and enhancements through timely software updates and upgrades, which contribute to improved performance and security.
• Comprehensive Reporting: Access the Extreme Networks Managed Services Gateway to gain real-time insights into network health, performance, and security, along with standardized reports that aid in better decision-making.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time for Parts Replacement: 4 Hours
• Service Type: Remote monitoring, incident management, change management, technical support
• Includes: Email support service, access to inventory database, network configuration management

How to Install

To take full advantage of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, simply follow these steps:

1. Purchase the service through your Extreme Networks representative or authorized reseller.
2. Upon processing your order, you will receive confirmation along with details on how to access the Managed Services Gateway.
3. Set up your account by following the provided instructions to connect your network devices for effective monitoring.
4. Your designated account manager will reach out to schedule an initial consultation and assess your service needs.
5. Enjoy seamless access to proactive monitoring, support, and updates as part of your service package.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? ResponsePLUS includes proactive remote monitoring, incident management, change management, technical support, software updates, and advanced parts replacement.
• How does the 4-hour advance parts replacement work? In the event of hardware failure, parts will be shipped to you within 4 hours to minimize downtime, ensuring your network remains operational.
• Will I have a dedicated account manager? Yes, each customer is assigned a dedicated managed services account manager for personalized support and regular review sessions.
• How does the Managed Services Gateway help my business? The gateway provides real-time access to network health and performance metrics, allowing you to make informed decisions and maintain optimal security.
• What is the duration of the service? The service is valid for one year, during which you will receive all the promised support and updates.