Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, your ultimate solution for ensuring uninterrupted network performance and reliability. This comprehensive 1-year service plan is designed to enhance your network's health and efficiency through proactive monitoring and expert support. With the ResponsePLUS service, you can focus on your core business while we handle the complexities of your network management.

• Proactive Network Monitoring: Benefit from continuous remote network monitoring that identifies potential issues before they escalate into significant problems, ensuring minimal disruption to your business operations.
• Incident and Problem Management: Our dedicated support team is always on hand to respond to incidents and manage problem resolution efficiently, allowing you to maintain focus on what matters most.
• Change and Configuration Management: We provide proactive change and configuration management services that keep your network optimized and secure, adapting swiftly to your evolving business needs.
• Access to Managed Services Gateway: Enjoy real-time access to critical data regarding your network’s health, performance, and security, enabling you to make informed decisions quickly.
• Fast and Reliable Parts Replacement: With our 4-hour advanced parts replacement service, you can trust that your network will experience minimal downtime. Our service depot ensures reliable and cost-effective responses to any hardware issues.

Technical Details of Product

• Service Duration: 1 Year
• Response Time: 4 Hour Advance Parts Replacement
• Includes: Email support service and dedicated managed services account manager.
• Operational Software: Regular updates and upgrades included for optimal performance.
• Inventory Database: Access to a complete inventory database of network components for better management.

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Contact your Extreme Networks representative to purchase the ResponsePLUS service.
2. Receive your service activation details and set up your managed services account.
3. Access the Managed Services Gateway using the provided credentials.
4. Schedule a kickoff meeting with your designated managed services account manager to discuss your network needs.
5. Start enjoying proactive monitoring and support services immediately after activation.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive remote network monitoring, incident and problem management, change and configuration management, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
• How does the 4-hour advanced parts replacement service work? If a hardware component fails, simply contact our support team, and we will arrange for a replacement part to be delivered within 4 hours, ensuring your network remains operational.
• Can I upgrade my ResponsePLUS service during the contract year? Yes, you can upgrade your service as your business needs change. Please contact your managed services account manager for more information on available upgrade options.
• Is training provided for using the Managed Services Gateway? Yes, training and support are provided to ensure you can effectively use the Managed Services Gateway to monitor your network's health and performance.
• What happens at the end of my 1-year service contract? You will have the option to renew your service or choose a different service plan based on your current needs.