Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an exceptional, comprehensive solution tailored to ensure your network operates at peak performance and reliability. This service transcends standard support, offering a variety of proactive management features that are crucial for any business striving for seamless operations. With advanced technical assistance and continuous monitoring, you can rest easy knowing that your network’s health is in the hands of dedicated professionals, allowing you to focus on what matters most—growing your business.

• Comprehensive Remote Monitoring: Experience the power of continuous proactive monitoring, identifying and resolving potential network issues before they escalate into costly disruptions.
• Incident and Problem Management: Enjoy the benefits of expert incident and problem management support, guaranteeing quick responses to any network incidents and minimizing downtime.
• Proactive Change Management: Receive proactive change and configuration management to maintain efficient network operations without the fear of unplanned outages.
• Advanced Parts Replacement: Benefit from Next Business Day Advanced Parts Replacement service, ensuring swift hardware replacements for minimal operational impact.
• Real-Time Access to Network Insights: Gain valuable insights through the Extreme Networks Managed Services Gateway, providing real-time data on network health, performance, and security issues.

Technical Details of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS

• Service Type: Managed Services
• Service Duration: 1 Year
• Service Features: Continuous monitoring, incident management, configuration management, operational software updates, advanced parts replacement
• Access: Extreme Networks Managed Services Gateway for real-time network management
• Email Support: Reliable email support for efficient service responsiveness

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these simple steps:

1. Purchase the service through an authorized distributor or directly from Extreme Networks.
2. Upon confirmation of your purchase, you will receive access credentials for the Extreme Networks Managed Services Gateway.
3. Set up your network devices and ensure they are connected to the internet for monitoring.
4. Authenticate and log in to the Managed Services Gateway using the provided credentials.
5. Configure your network monitoring preferences and review the initial setup with your designated managed services account manager.

Frequently Asked Questions

• What is the duration of the ExtremeWorks Managed Services ResponsePLUS?
  The service is offered for a duration of 1 year, providing continuous support and monitoring throughout this period.
• What types of support are included in this service?
  The service includes remote monitoring, incident and problem management, proactive change management, and advanced parts replacement.
• How does the advanced parts replacement work?
  If any parts need replacement, you will receive the necessary components the next business day, ensuring minimal disruption to your operations.
• Do I need to install any software for monitoring?
  No additional software installation is required. You can access all features via the Extreme Networks Managed Services Gateway online interface.
• Can I access my network data in real-time?
  Yes, the Managed Services Gateway provides real-time access to your network health, performance metrics, and security issues for informed decision-making.