Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a critical solution for businesses seeking to optimize their network infrastructure's performance, security, and reliability. With its one-year extended service plan, this product stands out as a comprehensive support system designed to keep your network running efficiently. By utilizing proactive monitoring and expert management, organizations can concentrate on their core operations while entrusting network maintenance to skilled professionals.

• Proactive Network Monitoring: Experience uninterrupted remote monitoring that detects issues early, preventing potential disruptions to your network.
• Expert Incident and Problem Management: Access immediate technical support to resolve incidents quickly, minimizing downtime and boosting overall productivity.
• Seamless Change and Configuration Management: Benefit from expert guidance during network transitions, reducing the risks associated with changes and configurations.
• Real-Time Network Health Access: Gain instant access to performance metrics and security assessments with the Extreme Networks Managed Services Gateway.
• Next Business Day Parts Replacement: Enjoy the assurance of swift service with next business day advanced parts replacement, ensuring your network's optimal function is restored promptly.

Technical Details of the Product

• Service Duration: 1 Year
• Support Type: Email and Remote Technical Support
• Response Time for Parts Replacement: Next Business Day
• Account Management: Dedicated Managed Services Account Manager
• Software Updates: Includes operational software updates and upgrades

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Purchase the service plan through an authorized Extreme Networks distributor.
2. Receive confirmation and access credentials for the Managed Services Gateway.
3. Set up a schedule with your assigned managed services account manager to initiate your service.
4. Configure your network devices for remote management based on the provided guidelines.
5. Begin enjoying the benefits of proactive monitoring and management of your network.

Frequently Asked Questions

• What does the ExtremeWorks Managed Services ResponsePLUS include? The service encompasses proactive remote monitoring, incident management, change management, software updates, and next business day parts replacement.
• How quickly can I expect support? For general inquiries, you can expect timely responses via email support. For urgent issues, your dedicated account manager will provide direct assistance.
• What is the duration of the service plan? The ExtremeWorks Managed Services ResponsePLUS is available as a one-year service plan, ensuring consistent support and maintenance throughout the term.
• Is there any additional cost for the parts replacement service? No, parts replacement is included in the service plan at no additional cost, maximizing efficiency and convenience.
• How do I access the Managed Services Gateway? After purchasing the service, your account manager will provide access credentials along with detailed instructions on utilizing the Managed Services Gateway.