Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate partner in ensuring that your network remains robust, secure, and efficient. Designed for organizations looking for comprehensive network management and support, this extended service provides a full year of proactive monitoring and technical assistance. With this service, you can focus on your core business while we take care of your network needs.

• Proactive Network Monitoring: Benefit from continuous remote monitoring of your network, allowing us to identify and resolve issues before they disrupt your business operations.
• Incident and Problem Management: Experience rapid response to incidents and effective problem management, ensuring minimal downtime and consistent network performance.
• Operational Software Updates: Stay ahead of the curve with regular updates and upgrades of your operational software, keeping your systems running at their peak performance and security levels.
• Advanced Parts Replacement: Enjoy peace of mind with our 4-hour advance parts replacement service, which significantly reduces potential delays and ensures maximum uptime.
• Dedicated Account Management: Benefit from a dedicated managed services account manager who will oversee your services and conduct scheduled review sessions to assess network health and performance.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS - AHR
• Response Time: 4-Hour Advance Parts Replacement
• Included Services: Network monitoring, incident management, software updates, technical support, and advanced parts replacement.
• Access to Managed Services Gateway: Real-time access to network health, performance, and security metrics.

How to Install

To install the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, please follow these steps:

1. Contact your designated account manager to initiate service activation.
2. Provide necessary information about your network configuration and existing systems.
3. Access the Extreme Networks Managed Services Gateway and set up your account.
4. Begin real-time monitoring and configure alerts for critical network issues.
5. Schedule your first review session with your account manager to discuss network health and performance goals.

Frequently Asked Questions

What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes proactive network monitoring, incident and problem management, operational software updates, technical support, and advanced parts replacement.

How quickly can I expect support and parts replacement? The service provides a 4-hour advance parts replacement response time, ensuring rapid resolution of hardware issues.

Who will manage my services? A dedicated managed services account manager will be assigned to oversee your services and ensure effective communication and support.

Is training available for using the Managed Services Gateway? Yes, training resources and guidance will be provided to help you effectively use the Managed Services Gateway for network monitoring.

How does proactive monitoring benefit my business? Proactive monitoring helps identify and address potential issues before they become critical, reducing downtime and maintaining business continuity.