Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year, a comprehensive solution tailored for businesses seeking exceptional network support and management. This service is designed to ensure operational continuity and reliability while allowing you to concentrate on your core business. With a focus on proactive management, you can take advantage of numerous unique features that enhance your network infrastructure.

• Proactive Remote Network Monitoring: Enjoy continuous monitoring of your network to detect issues immediately, allowing for swift resolution before they disrupt business operations.
• Incident and Problem Management: Our dedicated Network Operations Center (NOC) support engineers ensure prompt evaluation and restoration of service operations, minimizing downtime and keeping your network running smoothly.
• Operational Software Updates and Upgrades: Benefit from ongoing software updates that enhance functionality and security, ensuring your systems are always operating at peak performance.
• Advanced Parts Replacement: Experience peace of mind with our parts replacement service, guaranteeing a Next Business Day (NBD) response for critical components to minimize disruptions.
• Dedicated Account Manager: Receive personalized assistance from a designated managed services account manager, who will provide tailored support and regular reviews of your network's health and performance.

Technical Details of the Product

The ExtremeWorks Managed Services ResponsePLUS covers a wide range of Critical Network Services, including:

• 24x7 access to Extreme Networks Network Operations Center (NOC)
• Real-time monitoring and management of network performance
• Standardized network reports and saved configurations
• Inventory database management for easy tracking of network components
• Comprehensive support for Extreme Networks hardware and software

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Purchase the service and receive a confirmation along with access credentials for the Extreme Networks Managed Services Gateway.
2. Log in to the Managed Services Gateway to set up your network monitoring preferences.
3. Coordinate with your designated account manager to establish scheduled review sessions and ensure optimal configuration for monitoring and support.
4. Ensure that your network devices are properly registered and configured for remote monitoring.
5. Enjoy seamless network management as our NOC team begins proactive monitoring and support services.

Frequently Asked Questions

1. What is included in the ResponsePLUS service? The ResponsePLUS service encompasses proactive remote monitoring, incident management, operational software updates, advanced parts replacement, and access to a dedicated account manager.
2. How quickly can parts be replaced? Our parts replacement service guarantees a Next Business Day (NBD) response time for critical components, minimizing downtime and ensuring business continuity.
3. Is support available 24/7? Yes, you can access the Extreme Networks NOC 24 hours a day, 365 days a year, for any support requirements.
4. Can I customize my monitoring preferences? Absolutely! After logging into the Managed Services Gateway, you can customize your monitoring preferences to align with your network's unique needs.
5. How do I contact my account manager? Your designated account manager will be introduced to you upon purchase, and you can reach out to them via phone or email to discuss your network’s performance and health.