Description
Enhance your business's network performance with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This advanced service is specifically designed to provide unparalleled reliability and proactive management of your network infrastructure. With a focus on minimizing disruptions and maintaining operational efficiency, the ResponsePLUS service allows you to concentrate on your core business activities while leaving network management to the experts.
- Proactive Network Monitoring: With continuous remote monitoring, our specialists can foresee and tackle potential issues before they disrupt your services, leading to minimized downtime and enhanced productivity.
- Comprehensive Incident Management: Our dedicated team efficiently handles all incidents and problems, ensuring your network's reliability and functionality at all times.
- Operational Software Updates: Stay secure and up-to-date with the latest software updates and upgrades, ensuring your network infrastructure is always protected against vulnerabilities.
- Advanced Parts Replacement: Our rapid response time of just 4 hours for parts replacement ensures that any hardware issues are resolved quickly, allowing your business to continue operating with minimal interruption.
- Dedicated Account Management: Enjoy personalized support with a dedicated managed services account manager who conducts regular review sessions to keep your network optimized and running smoothly.
Technical Details of Product
- Service Duration: 1 Year
- Response Time for Part Replacement: 4 Hours
- Access to Extreme Networks Managed Services Gateway
- Proactive Change and Configuration Management
- Email support for immediate assistance
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process designed for your convenience:
- Contact your Extreme Networks representative to sign up for the ResponsePLUS service.
- Upon enrollment, you will be assigned a dedicated managed services account manager.
- Access the Extreme Networks Managed Services Gateway to configure your settings and monitor your network.
- Utilize the provided resources for operational software updates and best practices in network management.
- Schedule regular review sessions with your account manager to ensure optimal performance.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes continuous network monitoring, incident management, operational software updates, advanced parts replacement, and a dedicated account manager.
- How quickly can I expect parts replacement? Our advanced parts replacement service offers a response time of just 4 hours.
- Is training provided for using the Managed Services Gateway? Yes, training and resources are available to help you maximize the benefits of the Managed Services Gateway.
- Can I customize the service levels based on my business needs? Absolutely! Our services can be tailored to fit the unique requirements of your organization.
- What happens if I experience a network issue? Our dedicated team will manage the issue proactively, ensuring that it is addressed swiftly to minimize any disruptions to your business.
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