Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, a comprehensive solution specifically crafted to ensure your network operates at peak performance. This extended service plan offers proactive management and support, allowing your organization to focus on core business operations while we handle network health, security, and performance.
- 24/7 Proactive Network Monitoring: Enjoy peace of mind with continuous remote monitoring that identifies and resolves potential issues before they disrupt your business operations.
- Incident and Problem Management: Our expert team swiftly addresses any incidents, ensuring minimal downtime and maintaining network efficiency.
- Advanced Parts Replacement: With Next Business Day parts replacement, your network will experience minimal interruptions, with reliable service that keeps your operations running smoothly.
- Access to Extreme Networks Managed Services Gateway: Gain real-time insights into your network's health, performance, and security, along with access to saved configurations and standardized reports.
- Dedicated Account Manager: Enjoy personalized service with a designated managed services account manager who will hold scheduled review sessions to keep you informed and engaged.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR
- Part Replacement: Next Business Day Advance Parts Replacement
- Support: Email support services available
- Includes: Operational Software updates and upgrades
How to Install
The installation of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward. Once you subscribe to the service, our team will contact you to schedule an initial assessment of your network environment. During this assessment, we will configure the necessary monitoring tools and set up your access to the Extreme Networks Managed Services Gateway. Ongoing support and maintenance will be provided remotely, ensuring a seamless experience from the start.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes continuous proactive network monitoring, incident and problem management, advanced parts replacement, and access to the Extreme Networks Managed Services Gateway.
- How quickly can parts be replaced? With our Next Business Day Advance Parts Replacement service, you can expect timely delivery and replacement of necessary components to minimize downtime.
- Is there a dedicated support team? Yes, each customer is assigned a dedicated managed services account manager who ensures personalized service and regular check-ins.
- Can I access network reports at any time? Absolutely! The Extreme Networks Managed Services Gateway provides real-time access to standardized network reports and saved configurations whenever you need them.
- What happens if I encounter an issue outside of regular business hours? Our 24/7 proactive monitoring ensures that any potential issues are identified and addressed, even outside of regular business hours.
Customer reviews
Showing - Of Reviews