Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an elite service specifically designed to enhance your organization's network infrastructure. With an emphasis on uptime and operational excellence, this extended service solution provides unparalleled support and management for your network. By focusing on proactive monitoring and expert technical assistance, ResponsePLUS ensures that your network consistently performs at its peak, allowing you to concentrate on what truly matters — your core business operations.

• Proactive Remote Monitoring: Enjoy continuous oversight of your network environment. Our team identifies and resolves potential issues before they escalate, ensuring that your business operations remain uninterrupted.
• Incident and Problem Management: With a dedicated support team on standby, we guarantee rapid incident resolution and efficient problem management, significantly reducing the risk of downtime.
• Advanced Parts Replacement: Our 4-hour advance parts replacement service ensures timely support, enhancing productivity and giving you peace of mind regarding network reliability.
• Real-Time Access to Network Insights: Gain access to the Extreme Networks Managed Services Gateway for real-time reports on network health, performance metrics, and security alerts, allowing you to stay informed and in control.
• Dedicated Account Management: Each organization is paired with a dedicated managed services account manager, providing personalized support and facilitating regular review sessions to align services with your evolving needs.

Technical Details of the Product

• Service Type: ExtremeWorks Managed Services ResponsePLUS - Extended Service
• Duration: 1 Year
• Coverage: Includes proactive change and configuration management, operational software updates, and advanced parts replacement.
• Support: Email support available for resolving technical challenges.
• Parts Service Characteristics: Engineered for reliability to ensure maximum productivity.

How to Install

1. Contact your Extreme Networks sales representative to purchase the ExtremeWorks Managed Services ResponsePLUS.
2. Upon purchase, you will receive a confirmation email and details for service activation.
3. Set up your account with your assigned managed services account manager.
4. Provide the necessary network configurations and access details for remote monitoring.
5. Start enjoying uninterrupted service and proactive support tailored to your organization's needs.

Frequently Asked Questions

Q1: What is included in the ExtremeWorks Managed Services ResponsePLUS?

A1: This service encompasses proactive remote monitoring, incident and problem management, advanced parts replacement, operational software updates, and access to the Managed Services Gateway.

Q2: How quickly can I expect parts replacement?

A2: Our service features a 4-hour advance parts replacement response time, ensuring rapid resolution and minimal disruption to your operations.

Q3: Who will be my point of contact for support?

A3: Each customer is assigned a dedicated managed services account manager, ready to assist with any inquiries and support issues.

Q4: Is there ongoing support after the initial installation?

A4: Yes, our service includes ongoing support throughout the 1-year duration, complete with scheduled review sessions and email support for any issues that may arise.

Q5: Can this service be customized to fit my organization's specific needs?

A5: Absolutely! We offer tailored support options that cater to your organization's unique requirements, allowing for a customized approach to managed services that best suits your needs.