Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premium support solution tailored for businesses seeking robust network maintenance and management. This service empowers organizations to maintain optimal network performance through continuous monitoring, expert problem management, and personalized support over a one-year term. By choosing ExtremeWorks Managed Services ResponsePLUS, you can focus on your core business operations while leaving the complexities of network management to seasoned professionals.

• Continuous Proactive Monitoring: Experience uninterrupted service with 24/7 remote monitoring that identifies potential network issues before they escalate, ensuring your operations run smoothly.
• Incident and Problem Management: Rely on expert support for rapid incident management, minimizing downtime and ensuring swift resolution of any network challenges.
• Proactive Change and Configuration Management: Manage network changes and configurations with confidence, reducing risks associated with network adjustments and maintaining system integrity.
• Access to Managed Services Gateway: Leverage real-time insights into your network's health, performance, security issues, saved configurations, and inventory database for informed decision-making.
• Personalized Support: Benefit from a dedicated managed services account manager who provides tailored support and strategic guidance based on your unique business needs.

Technical Details of the Product

• Service Type: ExtremeWorks Managed Services ResponsePLUS - AHR
• Service Duration: 1 Year
• Response Time: 4 Hour
• Advance Parts Replacement: Included
• Inclusions: Continuous monitoring, incident management, software updates, and parts replacement
• Email Support: Available for quick issue resolution

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a seamless process. Follow these steps to get started:

1. Contact your Extreme Networks representative to initiate your service subscription.
2. Provide any necessary details about your network infrastructure for tailored service provisioning.
3. Access the Extreme Networks Managed Services Gateway using the provided credentials.
4. Set up your monitoring preferences and configurations as needed to represent your network accurately.
5. Schedule your first review session with your designated account manager to discuss your network needs and strategies.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive remote network monitoring, incident and problem management, configuration management, software updates, and parts replacement.
• How does the 4 Hour Advance Parts Replacement work? In the event of a critical component failure, Extreme Networks guarantees the delivery of replacement parts within four hours, significantly reducing potential downtime.
• Is email support available? Yes, email support is included in the service, providing a swift channel for resolving issues as they arise.
• Who will be my point of contact? You will be assigned a dedicated managed services account manager who will be your primary contact throughout the service period.
• Can I customize my services? Absolutely! The service can be tailored to meet the specific needs and configurations of your network environment, ensuring optimal performance.