Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, a premier extended service solution designed to optimize your network's performance and reliability. Our dedicated approach not only ensures that your network operates smoothly but also proactively anticipates and mitigates potential issues before they disrupt your business operations. With Extreme Networks, you can focus on your core activities while we expertly manage your network needs.

• Proactive Remote Network Monitoring: Enjoy peace of mind with our dedicated team continuously monitoring your network, identifying and resolving potential issues before they impact your operations.
• Comprehensive Incident and Problem Management: Receive expert support that not only addresses current issues but also implements strategies to prevent future problems, maximizing your network’s uptime.
• Operational Software Updates and Upgrades: Stay up-to-date with the latest advancements as we manage your software updates and upgrades, ensuring optimal performance and security.
• Advanced Parts Replacement: Access next business day advance parts replacement, minimizing downtime and keeping your network operational with minimal interruptions.
• Personalized Support: Benefit from a dedicated managed services account manager who provides tailored support and regular review sessions to align your network with business goals.

Technical Details of the Product

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS encompasses a suite of features tailored for maximum efficiency:

• Service Duration: 1 Year
• Coverage: Proactive change and configuration management
• Email Support: Quick response for urgent issues
• Access to the Extreme Networks Managed Services Gateway for real-time network monitoring
• Inventory database and standardized network reports for streamlined management

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these steps:

1. Contact your dedicated account manager to initiate the service setup.
2. Provide the necessary network configuration and access details to facilitate remote monitoring.
3. Our team will configure the Managed Services Gateway for your network and conduct initial assessments.
4. Participate in scheduled review sessions to tailor the service to your specific needs.
5. Enjoy continuous support and proactive management as your network is monitored and optimized.

Frequently Asked Questions

• Q: What is covered under the ExtremeWorks Managed Services ResponsePLUS?
  A: Coverage includes proactive monitoring, incident management, software updates, advanced parts replacement, and personalized support from an account manager.
• Q: How quickly can I expect parts replacement?
  A: We offer a next business day advance parts replacement service to ensure your network remains operational without unnecessary delays.
• Q: Is there a minimum contract duration?
  A: Yes, the service is available for a duration of one year, ensuring maximum efficiency and dedicated support throughout this period.
• Q: How do I access the Managed Services Gateway?
  A: Your account manager will provide you with the necessary credentials and guidance on how to access the Managed Services Gateway for real-time insights into your network health.
• Q: Can I customize the service to fit my organization’s specific needs?
  A: Absolutely! Our dedicated managed services account manager will work with you to tailor the service to meet the unique requirements of your organization.