Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS – your ultimate solution for comprehensive network management and support. This extended service is designed to ensure the highest levels of reliability, performance, and security, providing peace of mind for businesses that depend on a robust network infrastructure. With expert monitoring, proactive management, and dedicated support, you can focus on your core operations while we take care of your network needs.

• Proactive Network Monitoring: Enjoy continuous, remote network monitoring that identifies potential issues before they escalate into major business disruptions, allowing you to maintain optimal performance at all times.
• Expert Incident Management: Benefit from professional incident and problem management services that ensure quick resolution of issues, minimizing downtime and maximizing productivity.
• Advanced Parts Replacement: Experience the convenience of a 4-Hour Advance Parts Replacement service that guarantees fast, reliable, and cost-effective responses to hardware failures, ensuring your operations remain uninterrupted.
• Comprehensive Technical Support: Receive robust technical support that includes proactive change and configuration management, ensuring your network is always up-to-date with the latest operational software updates and upgrades.
• Dedicated Account Management: Gain access to a designated managed services account manager who will work closely with you, providing scheduled review sessions to assess network performance and address any concerns.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS
• AHR Response Time: 4-Hour Advance Parts Replacement
• Access: Extreme Networks Managed Services Gateway for real-time monitoring
• Included Services: Incident management, technical support, configuration management, operational software updates

How to Install

To get started with ExtremeWorks Managed Services ResponsePLUS:

1. Contact your Extreme Networks representative to arrange for the service setup.
2. Access the Extreme Networks Managed Services Gateway with your provided credentials.
3. Follow the on-screen instructions to configure your network monitoring settings.
4. Schedule an initial review session with your assigned account manager to discuss your specific needs and expectations.
5. Begin monitoring your network health, performance, and security in real-time.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The ExtremeWorks Managed Services ResponsePLUS includes proactive remote network monitoring, incident management, technical support, operational software updates, and advanced parts replacement, all designed to keep your network running efficiently.
• How does the 4-Hour Advance Parts Replacement work? If a hardware failure occurs, simply contact customer support, and a replacement part will be dispatched to you within 4 hours, ensuring minimal downtime for your network services.
• Who will be my point of contact for support? You will be assigned a dedicated managed services account manager who will assist you with any inquiries or concerns you may have throughout the service period.
• Can I access the Managed Services Gateway from anywhere? Yes, the Extreme Networks Managed Services Gateway can be accessed remotely, allowing you to monitor your network's health, performance, and security from anywhere at any time.
• What should I do if I experience an issue with my network? Contact our technical support team immediately. Our incident management service ensures that any issues are handled promptly and effectively to minimize any impact on your business operations.