Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential solution for businesses looking to ensure optimal network performance and security over the course of a year. This extended service is crafted to provide unparalleled support, proactive monitoring, and rapid incident resolution, thus allowing your organization to focus on its core activities without worrying about network disruptions. Experience peace of mind with a dedicated account manager and a suite of features designed to keep your network running smoothly.

• Proactive Network Monitoring: Continuous remote monitoring of your network ensures that potential issues are identified and addressed before they can disrupt your operations.
• Incident and Problem Management: Streamlined operations with rapid incident response and effective problem management help to minimize the impact of any network issues.
• Operational Software Updates: Regular updates and upgrades keep your software secure and efficient, enabling you to leverage the latest technologies.
• Advanced Parts Replacement: With a 4-hour advance parts replacement service, you can reduce downtime significantly by ensuring that any necessary components are replaced quickly and efficiently.
• Dedicated Account Management: Enjoy personalized support from a dedicated account manager who will provide insights and facilitate scheduled review sessions to enhance your network performance.

Technical Details of the Product:

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS - AHR
• Response Time: 4 Hour Advance Parts Replacement
• Includes: Remote monitoring, incident management, software updates, and dedicated account management

How to Install:

Integrating the ExtremeWorks Managed Services ResponsePLUS into your network infrastructure is simple and seamless. To install, follow these steps:

1. Contact your designated account manager to initiate the activation of the service.
2. Provide the necessary network information for the remote monitoring setup.
3. Schedule a session with your account manager for a comprehensive review of your network environment.
4. Receive your login details for the Extreme Networks Managed Services Gateway, allowing for real-time network monitoring.
5. Relax knowing that your network is under continuous expert supervision.

Frequently Asked Questions:

• What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes proactive remote monitoring, incident and problem management, software updates, advanced parts replacement, and dedicated account management.
• How quickly can I expect a response for parts replacement? The service guarantees a 4-hour advance parts replacement response time to minimize any potential downtime.
• Is this service suitable for small businesses? Yes, the ExtremeWorks Managed Services ResponsePLUS is designed to scale according to your business needs, making it suitable for organizations of all sizes.
• Can I monitor my network health in real-time? Absolutely! The service provides access to the Extreme Networks Managed Services Gateway, allowing real-time monitoring of network health, performance, and security.
• What happens if I encounter a problem outside of regular business hours? The service offers email support to address any issues that may arise at any time, ensuring that you have assistance when you need it most.