Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential solution for businesses looking to maintain optimal network performance with minimal hassle. Designed for proactive management, this comprehensive service provides round-the-clock monitoring, support, and incident resolution, allowing your organization to focus on its core business activities while we handle the complexities of network operations. With a dedicated team at your disposal, you can enjoy peace of mind knowing that your network is in expert hands.

• Continuous Proactive Monitoring: Experience round-the-clock remote network monitoring to catch potential issues before they escalate, ensuring smooth business operations at all times.
• Incident and Problem Management: Our proactive change and configuration management services guarantee swift resolution of incidents, minimizing downtime and keeping your network running efficiently.
• Access to Extreme Networks Managed Services Gateway: Utilize our advanced gateway for real-time insights into your network's health, performance, and security, along with features like saved configurations, an inventory database, and standardized reports.
• Dedicated Account Manager: Benefit from personalized support with a dedicated managed services account manager who conducts regular review sessions, ensuring tailored services that align with your business objectives.
• Next Business Day Parts Replacement: Enjoy enhanced reliability with our advanced parts replacement service, ensuring swift response times that minimize the impact of hardware failures on your operations.

Technical Details of the Product

• Service Duration: 1 Year
• Type of Service: Managed Services ResponsePLUS - AHR
• Included Support: Email support for problem resolution
• Parts Replacement: Next Business Day advance parts replacement
• Operational Software Updates: Regular updates and upgrades included

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps to get started:

1. Contact your designated account manager to initiate the service setup.
2. Provide the necessary network information and configurations for accurate monitoring and management.
3. Access the Extreme Networks Managed Services Gateway for real-time monitoring and reporting tools.
4. Stay in touch with your account manager for regular updates and review sessions to maximize your network's potential.

Frequently Asked Questions

• What is the main benefit of ExtremeWorks Managed Services ResponsePLUS? The main benefit is proactive network management, which helps identify and resolve potential issues before they disrupt business operations, increasing the overall reliability of your network.
• How does the email support service work? The email support service allows you to reach out to our technical support team for assistance with any issues you encounter, ensuring prompt resolution.
• Is there a risk of downtime with the service? With continuous monitoring and proactive incident management, the likelihood of downtime is significantly reduced, as we address issues before they escalate.
• How often will I meet with my account manager? Review sessions are scheduled regularly, providing an opportunity to discuss network performance, issues, and strategic planning for your business needs.
• What happens if a part needs replacement? With our Next Business Day advance parts replacement service, we ensure quick delivery of necessary parts, minimizing disruption and maintaining network reliability.