Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a robust and comprehensive solution designed to provide unparalleled support and management for your network infrastructure. This extended service offers businesses the peace of mind they need to ensure that their network operates at peak performance, allowing them to focus on their core operations without worrying about potential network issues. With 24/7 proactive monitoring and dedicated incident management, the ExtremeWorks Managed Services ResponsePLUS guarantees that your network is in expert hands.

• Proactive Network Monitoring: Experience continuous remote monitoring of your network, facilitating early detection of potential issues. This ensures timely interventions that prevent disruptions before they escalate.
• Incident and Problem Management: Benefit from our dedicated team's fast response times when managing incidents. This swift action minimizes downtime and keeps your operations running smoothly.
• Configuration Management: Enjoy proactive change and configuration management, which guarantees that your network remains optimized for both performance and security, adapting to your evolving business needs.
• Advanced Parts Replacement: With our Next Business Day advanced parts replacement service, you can count on minimal downtime. If a covered component fails, a replacement part will be shipped to you promptly, ensuring maximum reliability.
• Dedicated Account Manager: Each customer is paired with a managed services account manager who provides personalized assistance. Regularly scheduled review sessions allow for discussions on network performance and strategies to enhance your infrastructure.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Extended Service
• Coverage: Includes operational software updates, upgrades, and advanced parts replacement for covered products.
• Support: Email support service is included to effectively handle any mishaps.

How to Install

1. Purchase the ExtremeWorks Managed Services ResponsePLUS service package.
2. Schedule an initial setup meeting with your assigned managed services account manager.
3. Provide necessary access credentials for proactive monitoring.
4. Configure your network settings as per the guidelines provided during the onboarding process.
5. Start enjoying uninterrupted network services backed by professional support.

Frequently Asked Questions

• Q: What products are covered under this service?
  A: The service covers a range of Extreme Networks products as defined in the service agreement.
• Q: How does the advanced parts replacement work?
  A: If a covered part fails, a replacement will be shipped to you by the next business day, ensuring minimal downtime.
• Q: Is there a limit to the number of incidents that can be reported?
  A: There is no limit to the number of incidents reported; our team is here to assist you as needed.
• Q: How often will I meet with my account manager?
  A: Review sessions will be scheduled regularly, typically on a quarterly basis, to discuss network performance and any concerns you may have.
• Q: Can I upgrade my service during the contract period?
  A: Yes, upgrades can be discussed with your account manager and will be accommodated based on availability and your specific needs.