Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service solution tailored for organizations seeking unparalleled network support. This 1-year extended service guarantees that your network’s performance, health, and security are under constant supervision and optimization. With proactive management and dedicated support, you can concentrate on your core business while entrusting your network’s efficiency and reliability to seasoned experts.

• Proactive Network Monitoring: Experience continuous remote network monitoring that identifies potential issues before they escalate into significant disruptions, ensuring your operations run smoothly.
• Incident and Problem Management: Benefit from expert incident handling and problem resolution to minimize downtime and enhance productivity, providing you with peace of mind.
• Operational Software Updates: Stay ahead with regular software updates and upgrades that keep your network environment secure and efficient, safeguarding your investment.
• Advanced Parts Replacement: Enjoy the convenience of next business day advance parts replacement service, minimizing downtime and ensuring your network remains operational.
• Dedicated Account Management: Work closely with a designated managed services account manager who provides personalized support and conducts scheduled review sessions to optimize your network strategy.

Technical Details of Product

• Service Duration: 1 Year
• Support Type: Email support service
• Service Depot Location: Improved usability and increased efficiency
• Parts Service Characteristics: Quick service response times
• Network Health Access: Real-time access to network health, performance, and security issues through the Extreme Networks Managed Services Gateway.

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is straightforward. After purchasing the service, follow these steps:

1. Contact your designated managed services account manager to confirm your service activation.
2. Receive instructions on setting up access to the Extreme Networks Managed Services Gateway.
3. Configure your network devices as per the guidelines provided by the account manager.
4. Ensure all necessary software updates are applied and schedule a review session to discuss your network strategy.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive network monitoring, incident management, operational software updates, advanced parts replacement, and access to a dedicated account manager.
• How does the advanced parts replacement work? If there is a hardware failure, you will receive a replacement part the next business day, ensuring minimal disruption to your network.
• Can I track my network health? Yes, you will have real-time access to network health, performance, and security issues via the Extreme Networks Managed Services Gateway.
• Who do I contact if I need support? You can reach out to your dedicated managed services account manager or utilize the email support service for assistance.
• What happens after the one-year service period? At the end of the one-year period, you can choose to renew the service to continue enjoying the benefits of proactive network management.