Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service! This comprehensive service plan is tailored to ensure your network runs seamlessly and effectively, providing you with unmatched technical support. With features like 24/7 availability, expert on-site assistance, and rapid parts replacement, you can rest assured that your business is in capable hands.

• 24 x 7 x 4 Hour Support: Enjoy round-the-clock assistance with a guaranteed on-site response time of just four hours, minimizing downtime and maximizing productivity.
• On-Site Expert Availability: Receive immediate solutions from certified professionals who arrive on-site to tackle technical issues, ensuring your operations remain uninterrupted.
• Electronic and Physical Service Options: Benefit from both electronic and physical service types, providing flexibility and convenience tailored to your specific business needs.
• Advanced Parts Replacement: Take advantage of the 4-hour advance parts replacement service, equipping you with the necessary components to keep your systems running flawlessly.
• Extended 1-Year Service Duration: Gain peace of mind with a full year of coverage, allowing you to concentrate on your core business while we manage your technical requirements.

Technical Details of the Product

• Service Type: Managed Services ResponsePLUS
• Service Duration: 1 Year
• Response Time: 4 Hours
• Support Availability: 24 x 7
• Service Subtype: Electronic and Physical
• Parts Replacement: On-site and Exchange

How to Install

To take advantage of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, simply follow these steps:

1. Purchase the service plan through your preferred vendor or directly from Extreme Networks.
2. Register your service contract online by filling out the necessary details and providing your product information.
3. Upon registration, you will receive confirmation along with your service agreement and contact details for support.
4. In the event of a technical issue, contact the dedicated support team via the provided contact methods, and they will dispatch on-site assistance within the guaranteed timeline.

Frequently Asked Questions

• Q: What does the 4-hour response time mean?
  A: The 4-hour response time means our team will be on-site to assist you within four hours of your service request.
• Q: What types of issues are covered under the service?
  A: The service covers technical support for network issues, hardware malfunctions, and parts replacement to ensure your systems operate effectively.
• Q: Can I extend my service beyond one year?
  A: Yes, you can renew your service plan before the expiration date to ensure continuous coverage.
• Q: Are there any additional fees for parts replacement?
  A: The parts replacement service is included in your service agreement, ensuring you receive the necessary components without additional costs.
• Q: How can I contact support?
  A: You can contact our support team via phone, email, or through our online support portal, as detailed in your service agreement.