Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service plan tailored for businesses that demand uninterrupted network performance. This one-year extended service provides extensive support designed to ensure your network runs smoothly and efficiently, granting you peace of mind. With its around-the-clock availability and rapid response times, it is the ideal solution for organizations that prioritize reliability and efficiency in their network operations.

• 24 x 7 x 4 Hour Availability: Benefit from continuous access to expert support, ensuring your network is always operational and efficient at any hour of the day.
• On-site Exchange: Eliminate the hassle of shipping equipment for repairs. Enjoy the convenience of on-site service that brings qualified technicians right to your location.
• Comprehensive Parts Replacement: With a reliable parts replacement service, you can maintain your productivity without delays, ensuring your operations continue seamlessly.
• Electronic and Physical Service Type: This dual approach enhances usability and efficiency, catering to both electronic and physical service needs to suit your specific requirements.
• Rapid 4 Hour Advance Parts Replacement: Experience minimal downtime with our fast response time for parts replacement, guaranteeing that your network remains operational.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 4 Hours
• Service Type: On-site Exchange - Electronic and Physical Support
• Availability: 24 x 7
• Parts Replacement Service: Yes

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps:

1. Contact your Extreme Networks account representative to activate your service plan.
2. Coordinate with the support team to schedule an on-site assessment if needed.
3. Ensure your network devices are registered within the service system for efficient tracking and support.
4. Familiarize yourself with the support portal for easy access to service requests and updates.
5. Utilize the 24 x 7 support hotline for immediate assistance whenever required.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes 24/7 support, on-site exchange, parts replacement, and both electronic and physical service options.
• How quickly can I expect parts replacement? You can expect a rapid response time with a maximum 4-hour replacement for parts, minimizing downtime.
• Is this service suitable for all types of businesses? Absolutely! This service is designed for any organization that relies on network performance and cannot afford interruptions.
• Can I extend the service after one year? Yes, you can renew or extend your service plan with your Extreme Networks representative.
• How do I contact support? Support can be reached 24/7 through the dedicated hotline provided upon activation of your service.