Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premier service solution dedicated to ensuring your network operates seamlessly. This 1-Year Extended Service package is designed to provide businesses with unparalleled support and proactive network management, allowing you to concentrate on your core business priorities without the continuous worry of network issues. With a host of features aimed at enhancing network reliability and operational efficiency, the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a must-have for organizations that demand excellence in their network services.

• Continuous Proactive Monitoring: Benefit from 24/7 remote network monitoring that identifies and resolves issues before they impact your business operations, ensuring uninterrupted service.
• Incident and Problem Management: Gain access to expert troubleshooting assistance that minimizes downtime by quickly addressing network incidents and problems.
• Operational Software Updates: Stay secure and efficient with regular updates and upgrades to your operational software, safeguarding your network against potential vulnerabilities.
• Advanced Parts Replacement: Experience peace of mind with a 4-Hour Advance Parts Replacement guarantee, allowing for rapid recovery from hardware failures and minimizing disruptions.
• Dedicated Account Management: Collaborate with a specialized managed services account manager who will provide regular review sessions to evaluate network health and performance.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 4-Hour Advance Parts Replacement
• Included Services: Email support, proactive change management, configuration management, operational software updates
• Access: Extreme Networks Managed Services Gateway for real-time network access, health, and performance reporting

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a simple and straightforward process. Follow these easy steps:

1. Purchase the ExtremeWorks Managed Services ResponsePLUS service through an authorized retailer or directly from Extreme Networks.
2. After your order confirmation, you will receive a welcome email containing detailed instructions for setting up your account and accessing the Managed Services Gateway.
3. Log into the Extreme Networks Managed Services Gateway using the credentials provided in your welcome email.
4. Complete the initial setup by entering your network configurations and designating key personnel to receive alerts and reports.
5. Schedule a kickoff meeting with your assigned account manager to review your network's setup and discuss your ongoing management strategy.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service features continuous proactive monitoring, incident and problem management, operational software updates, advanced parts replacement, and dedicated account management.
• How does the 4-Hour Advance Parts Replacement work? In the event of a hardware component failure, a replacement part will be dispatched to you within 4 hours of reporting the incident, ensuring minimal disruption to your operations.
• Is there any software training provided? Yes, your dedicated account manager will ensure that your team is trained to effectively use the Managed Services Gateway.
• Can I customize my service level agreement? Absolutely! You can discuss customized service options and coverage levels with your account manager during scheduled review sessions.
• What happens if I encounter an issue outside of regular business hours? The ExtremeWorks Managed Services ResponsePLUS service includes 24/7 email support to address any urgent issues that may arise.