Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for achieving unparalleled performance, reliability, and security in your network infrastructure. This extended service plan is meticulously crafted to offer organizations continuous support and proactive management, ensuring an uninterrupted operational environment. By minimizing downtime and optimizing performance, this service is an essential asset for businesses aiming to maintain a robust IT infrastructure.

• Proactive Network Monitoring: Experience round-the-clock, proactive remote network monitoring that enables early detection of potential issues, ensuring problems are resolved before they disrupt your business operations.
• Incident and Problem Management: Gain access to dedicated incident and problem management services that swiftly handle technical issues, restoring normal service operations quickly and minimizing the impact on daily activities.
• Configuration Management: Benefit from proactive change and configuration management that keeps your systems updated and optimized, enhancing overall network performance and security posture.
• Real-Time Management Gateway: Access the Extreme Networks Managed Services Gateway for real-time insights into network health, performance, and security issues, alongside saved configurations and standardized reports.
• Next Business Day Parts Replacement: Enjoy the peace of mind that comes with reliable parts replacement through the Next Business Day service response time, ensuring hardware failures are addressed swiftly to maintain operational continuity.

Technical Details of the Product

• Service Duration: 1 Year
• Supported Products: Covered Products as defined in the service agreement
• Support Channels: Email support and scheduled review sessions with a dedicated managed services account manager
• Service Features: Operational software updates, advanced parts replacement, comprehensive network monitoring, and incident management.

How to Install

1. Purchase the ExtremeWorks Managed Services ResponsePLUS service through authorized vendors.
2. Upon purchase, a dedicated managed services account manager will be assigned to you.
3. Schedule an initial setup meeting with your account manager to discuss your network needs and establish monitoring protocols.
4. Access the Extreme Networks Managed Services Gateway to set up your real-time network monitoring dashboard.
5. Integrate your existing network infrastructure with the managed services for seamless operation.

Frequently Asked Questions

• Q: What kind of support is included in the ExtremeWorks Managed Services ResponsePLUS?
  A: The service includes proactive remote monitoring, incident management, configuration management, and email support, ensuring that all your technical issues are addressed efficiently.
• Q: How quickly can I expect parts replacement services?
  A: With the Next Business Day parts replacement service, you can expect prompt response times to minimize downtime, ensuring quick resolution to hardware-related issues.
• Q: Can I customize the service to fit my specific network needs?
  A: Yes, during your initial setup meeting, you can discuss and customize the service offerings based on your unique network requirements and business objectives.
• Q: Is there a contract or agreement required to use this service?
  A: Yes, a service agreement will be established upon purchase, outlining the terms and coverage of the ExtremeWorks Managed Services ResponsePLUS.
• Q: Will I receive regular updates and reports about my network performance?
  A: Absolutely! The service includes standardized reports and regular review sessions with your account manager, providing you with insights into your network's health and performance.