Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for professional network management, ensuring your systems are consistently optimized and secure. This extended service plan not only provides comprehensive support but also emphasizes proactive monitoring, designed to keep your business operations running smoothly. With ResponsePLUS, you can concentrate on your core activities without the constant concern of network disruptions.

• Proactive Network Monitoring: Continuous remote monitoring helps identify critical network situations before they escalate into business disruptions, ensuring your network is always protected.
• Incident and Problem Management: A dedicated team is available to manage incidents efficiently, ensuring that any issues are swiftly resolved to minimize impact.
• Operational Software Updates: Stay secure and optimized with regular software updates and upgrades, which are included as part of the service plan.
• Advanced Parts Replacement: Enjoy peace of mind with our Next Business Day parts replacement service, designed to reduce downtime and enhance network reliability.
• Real-time Access to Network Insights: Gain immediate insights into your network’s health, performance, and security through the Extreme Networks Managed Services Gateway, complete with an inventory database for streamlined operations.

Technical Details of Product

• Service Type: Managed Services ResponsePLUS - AHR
• Duration: 1 Year
• Response Time: Next Business Day for advanced parts replacement
• Email Support: Included for swift problem resolution
• Account Management: A designated managed services account manager assigned

How to Install

To install and benefit from the ExtremeWorks Managed Services ResponsePLUS, please follow these simple steps:

1. Purchase the service and receive your confirmation and service codes.
2. Contact the designated managed services account manager to schedule an initial setup session.
3. Provide necessary access to your network as required for monitoring and support.
4. Review the onboarding documentation provided to understand the service features and processes.
5. Confirm the setup and begin utilizing the service for optimized network management.

Frequently Asked Questions

• What does the ResponsePLUS service include? The ResponsePLUS service includes proactive remote network monitoring, incident management, software updates, advanced parts replacement, and dedicated account management.
• How quickly can I expect parts replacement? Our Next Business Day service ensures that replacement parts are delivered promptly to minimize any potential downtime.
• Is email support available at all times? Yes, email support is included and available to resolve any issues you may encounter.
• Can I access the network insights in real-time? Absolutely! With the Extreme Networks Managed Services Gateway, you have real-time access to various network health metrics, performance data, and security issues.
• How do I renew my service after one year? Contact your designated account manager prior to the service expiration date to discuss renewal options and ensure continued coverage.