Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premier service specifically tailored for businesses seeking to enhance their network performance and security. This robust 1-year service plan offers a comprehensive suite of features aimed at proactive monitoring and support, giving you the confidence to manage your network effectively. With ResponsePLUS, you can ensure that your network remains resilient against potential disruptions, allowing your team to focus on core business activities while we handle the technical intricacies.

• Proactive Network Monitoring: Enjoy continuous remote monitoring of your network, enabling real-time identification of potential issues. This feature ensures that problems are addressed before they escalate, thereby maintaining network integrity and performance.
• Incident and Problem Management: Gain access to expert support for incident management. This allows your organization to focus on its core business operations without the burden of technical issues interfering with productivity.
• Advanced Parts Replacement: Experience the convenience of a 4-Hour Advance Parts Replacement service response time. This feature minimizes downtime, ensuring that your network remains operational and effective even in the face of hardware failures.
• Comprehensive Software Updates: Benefit from ongoing software updates and upgrades that keep your network's performance at its peak. This helps mitigate security vulnerabilities, ensuring that your network is always protected against the latest threats.
• Dedicated Account Management: Receive personalized service from a designated managed services account manager. This ensures your specific needs are met, with regular review sessions helping to strategize improvements tailored to your business.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 4-Hour Advance Parts Replacement
• Remote Monitoring: Continuous proactive monitoring
• Support Availability: Email support service
• Access to Managed Services Gateway: Real-time access to network health, performance metrics, and security issues

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these steps:

1. Contact your sales representative to finalize your service agreement.
2. Once confirmed, you will receive access to the Extreme Networks Managed Services Gateway.
3. Set up your account and configure alerts for network monitoring preferences.
4. Schedule an initial review session with your designated account manager to tailor the service to your needs.
5. Begin utilizing the service for ongoing monitoring and support.

Frequently Asked Questions

• Q1: Who can benefit from the ExtremeWorks Managed Services ResponsePLUS?
  A1: Any organization that relies on a network for day-to-day operations can benefit from this service, particularly those seeking enhanced security and operational efficiency.
• Q2: What types of incidents are covered under this service?
  A2: The service covers a wide range of incidents, including network outages, performance degradation, and security vulnerabilities.
• Q3: How quickly can I expect a response for parts replacement?
  A3: The service guarantees a 4-Hour Advance Parts Replacement response time, minimizing potential downtime for your network.
• Q4: Is there support available outside of business hours?
  A4: The email support service is available for added efficiency and peace of mind, with response times based on the urgency of the issue.
• Q5: Can I customize the monitoring preferences?
  A5: Yes, you have the ability to configure alerts and monitoring features according to the specific needs of your network environment.