Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Discover the ultimate solution for seamless network management with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extensive service offering is designed to provide businesses with continuous, proactive support to ensure their network operates efficiently and securely. With a focus on preventing disruption before it occurs, the ResponsePLUS service offers a comprehensive suite of features tailored to meet your organization's specific needs.

• Proactive Remote Monitoring: Benefit from 24/7 network monitoring to identify and address potential issues before they disrupt your operations.
• Incident and Problem Management: Enhance your incident response with dedicated problem management processes that minimize downtime and ensure smooth operations.
• Advanced Configuration Management: Utilize proactive change and configuration management to keep your network up to date and aligned with best practices.
• Real-Time Access to Network Insights: Gain access to the Extreme Networks Managed Services Gateway, providing you with live updates on network health, performance, security, and saved configurations.
• Next Business Day Parts Replacement: Experience maximum efficiency with our Next Business Day advance parts replacement service, ensuring minimal disruption to your business operations.

Technical Details of Product

The ExtremeWorks Managed Services ResponsePLUS is an extended service plan covering one year. Its features include:

• Comprehensive remote network monitoring
• Technical support and operational software updates
• Designated managed services account manager
• Inventory database and standardized network reports
• Email support service for quick resolution of issues

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is simple:

1. Contact your Extreme Networks representative to purchase the service.
2. Once your purchase is confirmed, you will receive access credentials for the Managed Services Gateway.
3. Provide necessary configuration details to your designated managed services account manager.
4. Schedule a kickoff meeting to discuss your specific needs and expectations.
5. Your network monitoring and management services will be set up and activated within the agreed timeline.

Frequently Asked Questions

• What does the ExtremeWorks Managed Services ResponsePLUS cover? The service includes proactive remote network monitoring, incident and problem management, configuration management, and advanced parts replacement.
• How does the Next Business Day replacement service work? If a part is required, we ensure that the replacement part is shipped and delivered to you by the next business day to minimize downtime.
• Will I have dedicated support? Yes, every customer is assigned a dedicated managed services account manager who will oversee your service and conduct regular review sessions.
• Can I access network performance reports? Absolutely. Through the Extreme Networks Managed Services Gateway, you will have real-time access to standardized network reports that provide insights into network health and performance.
• Is training available for using the Managed Services Gateway? Yes, we provide training sessions for your team to ensure they can effectively utilize the Managed Services Gateway and understand the insights it offers.