Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premium network management service designed to empower organizations by providing unparalleled support and efficient network operation. This extended service offers a comprehensive suite of benefits, ensuring that your network remains resilient, secure, and optimized for performance. With proactive monitoring and dedicated expertise, your business can concentrate on growth while we manage your network needs. Key Features of Extreme Networks ExtremeWorks Managed Services ResponsePLUS:

• Proactive Network Monitoring: Continuous remote monitoring keeps your network performance at its peak by identifying potential issues before they turn into significant problems.
• Incident and Problem Management: Swift incident management ensures that any network problems are resolved quickly, minimizing downtime and maintaining operational flow.
• Operational Software Updates: Stay ahead of the curve with regular updates that enhance the functionality and security of your network, keeping systems current with the latest technology.
• Advanced Parts Replacement: Enjoy the reassurance of a 4-hour advanced parts replacement service, ensuring rapid response times and limiting disruptions to your operations.
• Dedicated Account Management: Each customer is paired with a managed services account manager who provides personalized support and scheduling review sessions tailored to your business's needs.

Technical Details:

• Service Duration: 1 Year
• Coverage: Includes Covered Products as defined in the service agreement
• Response Time: 4-Hour Advanced Parts Replacement
• Support: Email support service for immediate assistance
• Access: Extreme Networks Managed Services Gateway for real-time insights

How to Install:

To install the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these steps:

1. Purchase the service through the authorized vendor or directly from Extreme Networks.
2. Receive confirmation and service agreement details via email.
3. Set up access to the Extreme Networks Managed Services Gateway using the links provided in your confirmation email.
4. Configure your network devices as instructed in the setup guide.
5. Schedule your first review session with your dedicated account manager to discuss your network's specific needs and expectations.

Frequently Asked Questions:

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive network monitoring, incident management, software updates, advanced parts replacement, and a dedicated account manager for personalized support.
• How quickly can I expect support for network incidents? With the 4-hour advance parts replacement service, you can expect prompt support that minimizes downtime and keeps your operations running smoothly.
• What happens if I encounter a problem that cannot be resolved remotely? If an issue cannot be resolved remotely, your account manager will coordinate on-site assistance as needed to ensure your network is restored to full functionality.
• Is there a limit to the number of incidents covered under this service? The service covers an unlimited number of incidents as defined within the service agreement, ensuring you receive comprehensive support throughout the service duration.
• Can I extend the service beyond one year? Yes, you can renew or extend the ExtremeWorks Managed Services ResponsePLUS at the end of the service period to continue benefiting from expert network management support.