Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a strategic solution tailored for organizations seeking exceptional network management and reliability. This one-year extended service plan is crafted to deliver proactive support and swift incident resolution, ensuring your network operates seamlessly and your business maintains a competitive edge in today’s fast-paced digital environment. Experience peace of mind as you engage with a dedicated managed services account manager and gain access to real-time insights into your network, allowing you to concentrate on your core business operations without the burden of network concerns.
- Comprehensive Network Monitoring: Enjoy continuous proactive remote network monitoring that identifies potential issues before they impact your business operations, allowing you to maintain operational efficiency.
- Proactive Incident Management: The ResponsePLUS service offers robust incident and problem management, ensuring that any network issues are addressed promptly and efficiently, minimizing disruption to your business.
- Real-time Network Insights: Gain access to the Extreme Networks Managed Services Gateway, providing real-time visibility into the health, performance, and security of your network, empowering you with crucial data for informed decision-making.
- Advanced Parts Replacement: Benefit from the Next Business Day Advance Parts Replacement service, minimizing downtime with reliable and swift hardware replacements when needed.
- One-Year Service Assurance: With a service duration of one year, you can rely on maximum dependability and consistent performance throughout your contract, ensuring peace of mind for your network management needs.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Support Services Included: Remote network monitoring, incident management, technical support, software updates, advanced parts replacement
- Access: Extreme Networks Managed Services Gateway
- Response Time: Next Business Day for parts replacement
How to Install
To install the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Purchase the Service: Ensure you have purchased the ExtremeWorks Managed Services ResponsePLUS package for your network products.
- Set Up Your Managed Services Account: After purchase, you will receive an email with instructions to set up your managed services account.
- Configuration: A designated managed services account manager will assist you in configuring the service settings and provide guidance on using the Managed Services Gateway.
- Begin Monitoring: Once set up, the service will start monitoring your network proactively, with real-time access to performance data and incident alerts.
- Regular Review Sessions: Attend scheduled review sessions with your account manager to assess network performance and address any potential issues, ensuring continuous improvement.
Frequently Asked Questions
- What is the ResponsePLUS service? The ExtremeWorks Managed Services ResponsePLUS is a comprehensive service plan that provides proactive network monitoring, incident management, and advanced parts replacement for enhanced network reliability.
- How long does the service last? The service is offered for a duration of one year, providing ongoing support and maintenance for your network, ensuring its stability and performance.
- What type of support does the service include? The service includes remote monitoring, incident management, technical support, operational software updates, and advanced parts replacement, giving you all-around coverage for your network.
- What is the average response time for parts replacement? The Next Business Day Advance Parts Replacement service guarantees that you receive necessary parts quickly, minimizing downtime and ensuring your business operations can continue smoothly.
- How can I access my network health reports? You will have access to the Extreme Networks Managed Services Gateway, where you can view real-time reports on network health, performance, and security, enabling you to make informed decisions based on the latest data.
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