Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses looking to optimize their networking systems. This extended service plan is specifically designed to provide robust support and maintenance, ensuring that your operations run smoothly and efficiently. With a strong focus on reliability and performance, ResponsePLUS stands out as the ideal choice for organizations that cannot afford downtime. Here’s a comprehensive overview of its unique features and benefits:

• 24/7 Support: Gain peace of mind with around-the-clock access to expert support services, allowing you to resolve issues anytime and minimize operational downtime.
• Next Business Day On-Site Service: Experience swift resolutions with next business day on-site service, ensuring minimal disruption to your daily operations.
• Parts Replacement Service: Enjoy hassle-free parts replacement, providing assurance that any mishaps will be promptly addressed to keep your systems functioning optimally.
• Electronic and Physical Service Options: Select your preferred support method—whether electronic or physical on-site assistance—tailoring the service to your operational requirements.
• Predictable Total Cost of Ownership: Benefit from a clear and predictable service cost that helps you budget effectively while ensuring your systems receive the necessary care for peak productivity.

Technical Details of the Product

• Service Type: Managed Services ResponsePLUS
• Service Duration: 1 Year
• Response Time: Next Business Day
• Service Availability: 24 x 7
• Service Features: On-site service, parts exchange, electronic and physical support options

How to Install

Getting started with your Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these steps:

1. Purchase the service plan and receive your confirmation and service documentation.
2. Contact Extreme Networks support using the provided contact information to register your service.
3. Configure your support preferences, whether you require electronic support or on-site services.
4. Maintain regular communication with your assigned support representative to ensure all aspects of your service run smoothly.

Frequently Asked Questions

• Q1: What is included in the ExtremeWorks Managed Services ResponsePLUS?
  A1: The ResponsePLUS service includes 24/7 support, next business day on-site service, parts replacement, and both electronic and physical service options for total convenience.
• Q2: How do I initiate a service request?
  A2: You can initiate a service request by contacting the Extreme Networks support team directly via phone or through their support portal, which you will have access to upon purchase.
• Q3: What is the expected response time for parts replacement?
  A3: Our ResponsePLUS service guarantees a next business day response time for parts replacement, ensuring that you experience minimal disruption.
• Q4: Can I customize my service preferences?
  A4: Yes, you can customize your service preferences during the registration process to suit your operational needs, whether you prefer electronic assistance or on-site support.
• Q5: Is there a limit to the number of service requests I can make during the year?
  A5: No, there is no limit to the number of service requests you can make throughout the year. Our goal is to provide you with uninterrupted support and maintenance.