Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your premier choice for superior network management and support. This extended service plan is tailored to deliver peace of mind and maximize efficiency, ensuring your network operates at peak performance. With a focus on proactive monitoring and dedicated technical assistance, you can concentrate on running your business while we manage your network needs effectively. Key Features:

• Proactive Network Monitoring: Continuous remote monitoring to identify and resolve network issues before they escalate into major disruptions.
• Incident and Problem Management: Access advanced incident response capabilities, ensuring swift management and resolution of any network problems.
• Operational Software Updates: Regular software updates and upgrades to enhance system performance and bolster security.
• Advanced Parts Replacement: Benefit from a 4-hour advance parts replacement service, guaranteeing quick recovery and minimizing downtime.
• Dedicated Account Management: Enjoy personalized service with a designated account manager and scheduled review sessions to discuss network health and performance.

Technical Details:

• Service Duration: 1 Year
• Service Level: ResponsePLUS - AHR
• Features: Proactive change management, email support, inventory database access
• Parts Replacement Response Time: 4 Hours
• Access: Extreme Networks Managed Services Gateway for real-time monitoring

How to Install:

Installing the ExtremeWorks Managed Services ResponsePLUS service is a straightforward process. Just follow these steps:

1. Purchase the service from an authorized Extreme Networks partner or directly from their website.
2. Provide your network details to the assigned managed services account manager.
3. Access the Extreme Networks Managed Services Gateway using the credentials provided upon service activation.
4. Set up alerts and configurations according to your organizational requirements.
5. Start enjoying the benefits of proactive network management immediately!

Frequently Asked Questions:

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive network monitoring, incident management, software updates, advanced parts replacement, and dedicated account management.
• What is the response time for parts replacement? The service offers a 4-hour advance parts replacement response time to minimize downtime.
• How can I access the Managed Services Gateway? Upon activation of your service, you will receive credentials to log into the Extreme Networks Managed Services Gateway for real-time network health, performance, and security monitoring.
• Is technical support available 24/7? Yes, technical support is available through email to ensure you receive dependable assistance whenever necessary.
• What happens if a network issue arises? Our proactive monitoring helps identify potential issues before they become critical. If a problem occurs, our incident management team will act quickly to resolve it.