Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premium service designed to bolster your network’s efficiency and reliability. This extended service is ideal for organizations seeking comprehensive support to ensure smooth network operations and minimal downtime. With its proactive monitoring capabilities and swift response mechanisms, this service is essential for businesses that depend on a resilient network infrastructure. Enjoy peace of mind and operational excellence with Extreme Networks.
- Proactive Network Monitoring: Benefit from 24/7 remote monitoring of your network environment, allowing for quick identification and resolution of issues before they escalate into major disruptions.
- Incident and Problem Management: Receive dedicated support for incident and problem management, ensuring that technical challenges are addressed swiftly and effectively.
- Advanced Parts Replacement: Enjoy the convenience of a 4-Hour Advance Parts Replacement service, guaranteeing fast access to essential hardware components when you need them the most.
- Operational Software Updates: Stay ahead with regular operational software updates and upgrades included in your service, optimizing performance and mitigating vulnerabilities.
- Real-Time Access to Network Insights: Gain access to the Extreme Networks Managed Services Gateway for live updates on network health, performance metrics, and security alerts, alongside an inventory database and standardized reports.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services - ResponsePLUS
- Response Time for Parts Replacement: 4 Hours
- Access to Managed Services Gateway: Yes
- Included Services: Network Monitoring, Incident Management, Software Updates
How to Install
Installation of the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward and involves the following steps:
- Contact your designated account manager to initiate the service.
- Provide necessary network configuration and inventory details.
- Confirm access to the Managed Services Gateway for real-time monitoring.
- Schedule an initial review session with your account manager to assess your network’s current state.
- Start benefiting from proactive monitoring and support services!
Frequently Asked Questions
- What is the duration of the ExtremeWorks Managed Services ResponsePLUS? The service duration is one year, ensuring continuous support and monitoring for your network.
- How quickly can I expect parts replacement? The service offers a 4-Hour Advance Parts Replacement, ensuring you receive essential hardware quickly.
- Will I have a dedicated account manager? Yes, each customer is assigned a dedicated managed services account manager to oversee your network’s performance and address any issues.
- What kind of support is available? Support includes incident management, technical troubleshooting, proactive change management, and email support for reliable communication.
- How can I access the Managed Services Gateway? Access is provided as part of the service, allowing you real-time insight into your network’s health and performance metrics.
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