Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an exceptional service solution tailored for businesses that prioritize network performance and reliability. This extended service plan offers a comprehensive approach to network management, ensuring your systems operate smoothly and securely. With ResponsePLUS, you gain access to proactive monitoring, expert support, and quick service interventions that keep your network running efficiently. Experience the confidence that comes with knowing your network is under the watchful care of industry leaders.
- Proactive Network Monitoring: Enjoy continuous remote monitoring of your network, enabling the prompt detection and resolution of potential issues. This proactive approach significantly reduces the risk of unexpected business disruptions, empowering your operations.
- Dedicated Support: You will benefit from a designated managed services account manager who is committed to your unique needs. Access 24/7 support from the experienced Network Operations Center (NOC), ensuring you receive quick resolutions and expert assistance whenever you need it.
- Operational Software Management: Stay current with operational software updates and upgrades. This feature ensures your devices are always running on the latest and most secure versions, enhancing your network’s performance and security.
- On-Site Labor and Parts Replacement: Included in the service is advanced parts replacement with on-site labor. This guarantees a quick restoration of services when needed, with a remarkable 4-hour response time, minimizing any downtime you may face.
- Real-Time Network Insights: Gain access to the Extreme Networks Managed Services Gateway, providing you with real-time visibility into your network's health, performance, and security. Standardized reports and saved configurations allow you to make informed decisions regarding your network management.
Technical Details of the Product
- Service Duration: 1 Year
- Response Time for Parts Replacement: 4 Hours
- Support Availability: 24/7 (365 days a year)
- Managed Services Account Manager: Assigned for dedicated support
- Access to NOC: Phone and web support for product-related inquiries
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps:
- Purchase the service package through the Extreme Networks website or an authorized reseller.
- Once purchased, you will receive a confirmation along with contact details for your designated managed services account manager.
- Schedule an initial consultation to discuss your network needs and expectations with your account manager.
- After the consultation, the Extreme Networks NOC team will set up the necessary monitoring and reporting systems specific to your requirements.
- Upon completion, you will receive access to the Managed Services Gateway, enabling you to monitor your network's health and performance in real-time.
Frequently Asked Questions
What is included in the ResponsePLUS service?
The ResponsePLUS service encompasses proactive remote monitoring, incident management, technical support, software updates, and on-site parts replacement.
How do I report an issue?
You can report issues through the dedicated phone line or web portal available 24/7 for all customers under the ResponsePLUS service.
Is there a limit on the number of incidents I can report?
No, there is no limit on the number of incidents you can report. Our NOC team is always available to assist you with any network-related issues at any time.
What happens if my network goes down?
In the event of a network outage, our NOC team will respond immediately to troubleshoot and restore services as quickly as possible, utilizing the 4-hour parts replacement service when necessary.
Can I customize my service level?
Yes, Extreme Networks offers various service levels to cater to your specific business needs. Your account manager will collaborate with you to identify the best options for your organization.
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