Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential service designed to keep your network running smoothly and efficiently for an entire year. This service is tailored to meet the needs of businesses that depend on reliable network infrastructure, providing peace of mind as you focus on your core operational goals. With proactive management and dedicated support, you can rest assured that your network is in expert hands.

• Proactive Network Monitoring: Benefit from continuous remote monitoring that identifies potential issues before they escalate, ensuring uninterrupted business operations.
• Incident and Problem Management: Our team is dedicated to timely incident resolution and effective problem management, minimizing downtime to enhance network reliability.
• Operational Software Updates: Stay up-to-date with the latest software updates and upgrades automatically, ensuring your systems remain secure and optimized for performance without manual installations.
• Next Business Day Parts Replacement: Experience swift hardware failure resolution with our next business day delivery service for parts, ensuring maximum efficiency and minimal disruption.
• Dedicated Account Manager: Enjoy personalized support from a managed services account manager, who will conduct regular reviews of network performance and discuss potential improvements.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services
• Proactive Change and Configuration Management
• Access to Extreme Networks Managed Services Gateway
• Email Support Service Included

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. After purchasing the service, an Extreme Networks representative will reach out to help you set up your account. The installation process includes:

• Setting up your Managed Services Gateway for real-time access to network health and performance data.
• Configuring monitoring settings tailored to your specific network environment.
• Providing training sessions for your team to ensure familiarity with the tools and support available.
• Scheduling regular review sessions with your dedicated account manager to discuss network performance.

Frequently Asked Questions

1. What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive remote network monitoring, incident and problem management, software updates, advanced parts replacement, and access to the Managed Services Gateway.
2. How quickly can I expect parts replacement? With our Next Business Day Parts Replacement service, if a hardware issue occurs, the necessary parts can be expected to arrive the next business day, minimizing downtime.
3. Will I have a dedicated contact for support? Yes, each customer is assigned a dedicated managed services account manager who will be your point of contact for any questions or support needs.
4. How does the proactive monitoring work? Our team conducts continuous remote monitoring of your network, allowing us to detect and resolve potential issues before they escalate into significant problems.
5. Can I customize the service based on my network’s needs? Absolutely! The service can be tailored to fit your specific network environment and business requirements for optimal performance.