Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses that demand peak performance and reliability from their network infrastructure. Designed to provide a comprehensive suite of features, this extended service plan ensures that your network remains stable, secure, and operational at all times. By investing in this managed service, you are not just enhancing a product; you are significantly improving the functionality and dependability of your entire business framework, enabling proactive management and swift responses to any technical challenges.

• Proactive Monitoring: Enjoy continuous remote network monitoring that helps identify potential issues early on, preventing them from escalating into significant business disruptions.
• Incident and Problem Management: Our service includes effective incident management, ensuring that any network problems are swiftly addressed. This minimizes downtime and maintains productivity.
• Change and Configuration Management: Benefit from proactive management of network changes and configurations, contributing to overall system stability and performance optimization.
• Advanced Parts Replacement: Experience peace of mind with a 4-hour advance parts replacement service response time, ensuring minimal interruption to your operations.
• Dedicated Account Management: A dedicated managed services account manager will work closely with you, providing regular review sessions to discuss network health and performance, ensuring you always have expert support at your fingertips.

Technical Details of Product

This service encompasses a range of technical features designed to enhance your network management:

• Continuous remote network monitoring for instantaneous problem detection.
• Operational software updates and upgrades to keep your system current.
• Access to the Extreme Networks Managed Services Gateway for real-time insights and monitoring.
• Standardized network performance reports available for your review.
• Access to an inventory database of covered products for easy asset management.

How to Install

To ensure a seamless installation and activation of the ExtremeWorks Managed Services ResponsePLUS, follow these steps:

1. Purchase the service plan through an authorized Extreme Networks dealer.
2. Receive confirmation and unique service identifiers via email.
3. Access the Extreme Networks Managed Services Gateway using the provided credentials.
4. Follow the prompts to configure your network settings and prepare for remote monitoring.
5. Schedule an initial review session with your designated account manager to kick off your service.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive monitoring, incident management, configuration management, advanced parts replacement, and dedicated account management.
• How quickly can I expect parts replacement? The service guarantees a 4-hour advance parts replacement response time, ensuring minimal disruption to your operations.
• Who will be my point of contact for the service? A dedicated managed services account manager will be assigned to you, providing personalized support and regular review sessions.
• Is there a minimum contract duration? The service is available for a duration of one year, offering maximum dependability and support.
• Can I access network performance reports? Yes, through the Extreme Networks Managed Services Gateway, you will have real-time access to standardized network performance reports, allowing you to monitor the health of your network effectively.