Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Enhance your network's performance and reliability with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This comprehensive service plan ensures your network remains operational, with proactive monitoring and dedicated support tailored to meet your business needs. With unparalleled technical assistance, advanced parts replacement, and ongoing operational software updates, you can rest assured that your network is in expert hands.

• Proactive Network Monitoring: Experience continuous remote network monitoring that identifies potential issues before they disrupt your business operations. Our team of experts is always on standby to keep your network running smoothly.
• Rapid Incident Management: Enjoy peace of mind with our incident and problem management services, ensuring that any technical issue is resolved quickly and efficiently to minimize downtime.
• Real-Time Network Health Access: Gain instant access to your network's health, performance, and security status through the Extreme Networks Managed Services Gateway, empowering you to make informed decisions proactively.
• Dedicated Account Manager: Benefit from personalized service with a designated managed services account manager who will guide you through regular review sessions and help you optimize your network's performance.
• Advanced Parts Replacement: Our 4-hour advance parts replacement service guarantees timely delivery of critical components, reducing downtime and ensuring your network's dependability.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS
• AHR Support: Email support for mishaps and incidents
• Operational Software Updates: Regular updates and upgrades included
• Parts Replacement: Advanced parts replacement with a 4-hour response time

How to Install

Installing ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these steps:

1. Purchase the service plan through your preferred vendor or directly from Extreme Networks.
2. Receive confirmation of your service plan and documentation outlining the scope of support.
3. Access the Extreme Networks Managed Services Gateway using the provided credentials.
4. Schedule an introductory session with your designated account manager to discuss your network's specific needs and set up ongoing support sessions.
5. Begin monitoring your network health and performance, and utilize the support services as needed.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive monitoring, incident management, software updates, advanced parts replacement, and a dedicated account manager.
• How quickly can I get support? You can expect rapid incident resolution, with email support available for any technical issues.
• What is the benefit of having a dedicated account manager? A dedicated account manager provides personalized assistance, ensures your network operates efficiently, and holds regular review sessions to discuss performance.
• How does the advanced parts replacement work? If a critical component fails, the parts replacement service guarantees delivery of a replacement within four hours.
• Is there a contract requirement for the service? Yes, the service is offered for a duration of one year and can be renewed based on your business needs.