Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, your ultimate solution for seamless network support and monitoring. This one-year extended service plan ensures that businesses can rely on proactive management and expert technical support, keeping networks running smoothly without interruptions. With a dedicated account manager and an array of powerful tools, ResponsePLUS offers unmatched reliability and efficiency for all your networking needs.

• Continuous Proactive Monitoring: Experience uninterrupted remote network monitoring that allows for the early identification of potential issues before they escalate into significant business disruptions.
• Incident and Problem Management: Benefit from comprehensive incident and problem management that ensures quick resolution times and minimal downtime, enhancing overall productivity.
• Access to Real-Time Network Health: Gain real-time access to critical data regarding network health, performance, and security through the Extreme Networks Managed Services Gateway, empowering informed decision-making.
• Proactive Change Management: ResponsePLUS ensures that your network adapts seamlessly to new requirements and technologies through proactive change and configuration management, minimizing interference.
• Next Business Day Parts Replacement: With the Next Business Day Advance Parts Replacement service, expect timely repairs, ensuring your network remains operational and dependable at all times.

Technical Details of Product

• Service Duration: 1 Year
• Support Channels: Email support service available
• Service Depot Location: Designated service depot for reliable parts replacement
• Network Performance Reports: Standardized network performance reporting included
• Account Management: Designated managed services account manager available

How to Install

To get started with ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:

1. Purchase the ResponsePLUS service plan through an authorized provider.
2. Upon purchase, a designated account manager will reach out to set up your service.
3. Provide the necessary network information and configuration details to the account manager.
4. Access the Extreme Networks Managed Services Gateway to initiate monitoring and reporting tools.
5. Regularly attend scheduled review sessions with your account manager to assess network performance and make necessary adjustments.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS plan? The plan includes continuous remote monitoring, incident and problem management, proactive change management, software updates, advanced parts replacement, and access to performance reports.
• How quickly can I expect parts replacement? With the Next Business Day Advance Parts Replacement feature, you can expect timely delivery of replacement parts, ensuring minimal downtime.
• Will I have a dedicated account manager? Yes, upon purchasing ResponsePLUS, a designated managed services account manager will be assigned to your account for regular reviews and support.
• Is there a limit to the number of incidents covered by this service? No, the ExtremeWorks Managed Services ResponsePLUS service provides support for an unlimited number of incidents within the covered service period.
• Can I access network reports anytime? Yes, through the Extreme Networks Managed Services Gateway, you can access real-time network health and performance reports at any time.